Retail/Catering Coordinator - Orlando Health - Health Central - Full Time

Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma

Successful candidates joining our TEAM will be eligible for: 

• Outstanding Benefits with a 403(B) match for full and part-time employees.
• Retirement Savings plan.
• Paid Time Off plan. 
• Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program. 
• Maternity leave; 4 weeks yearly.Among many other benefit programs. Benefits do kick in from day one!

Position Summary
A Retail Catering Coordinator is at the forefront of customer service, providing Orlando Health patients and guests with service above and
beyond expectations to ensure a memorable food and dining experience.

Essential Functions
• Coordinates duties and responsibilities of the catering and retail operations for Cafeteria and Doctor's Lounge.
• Provides the highest quality of services to customers at all times.
• Books special catered functions and assists with catered events set-up, service, and breakdown.
• Schedules activities of catering and Doctors Lounge staff to meet the highest level of customer satisfaction.
• Assists Executive Chef with menu planning and food delivery.
• Promotes safety and sanitation in all areas of the department.
• Maintains cleanliness and safekeeping of Catering/VIP China and silverware.
• Orders and coordinates all linen supplies for catered events and department use.
• Maintains the highest quality of foodservice in the Doctors Lounge and Cafeteria.
• Assists with meal set-up in all retail areas. Arranges and coordinates all promotions
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team
members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and
compassionate manner at all times, including person to person, telephone and written forms.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Works as a team player in all areas of the department to include production, trayline, dishroom, and administration of policy
and procedure, discipline and process improvement procedures.
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff,
team members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and
compassionate manner at all times, including person to person, telephone and written forms.
• Interacts appropriately with a culturally diverse population.
• Follows chain of command when communicating departmental and individual concerns or problems.
• Participates in monthly department meetings and all related in-services.
• Ensures all departmental rules and regulations are followed.
• Knowledgeable of Patient Satisfaction goals. Works consistently to exceed the department’s and Orlando Health’s objectives by
reporting concerns and suggesting creative ideas.
• Recognizes that flexibility is paramount and change is continuous; the team member must embrace, encourage and drive
change; approach situations and challenges with an open mind; work rotating shifts according to experience and business
needs; be able and willing to be cross-trained in varied positions and performs any and all other duties as assigned.
• Aware of and follows all universal precautions as they apply to food service.
• Knowledgeable in preventing Food Borne Illness and Hazard Analysis Critical Control Points, (HACCP), precautions as they apply
to food service.

Education/Training
High School graduate or equivalent required.
Licensure/Certification
None