Restaurants Systems Manager
ECLARO
New York, NY
Job Number: 26-00049
Use your skills where innovative technology solutions begin. ECLARO is looking for a Restaurants Systems Manager for our client in New York, NY.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Location: Massachusetts, Connecticut, New York, New Jersey, New Hampshire, Columbus, Raleigh, Charlotte, Pittsburgh.
- Reports To: VP IT Position Summary The Restaurant Systems Manager oversees all restaurant and digital applications, including Toast POS, ERP systems, online menu configurations, and other specialized applications integrated with the Point-of-Sale (POS) environment.
- This role serves as the primary subject matter expert, supporting both corporate and franchise operations by ensuring systems are stable, efficient, and aligned with business objectives.
- Strong background in restaurant operations, solid technical aptitude, and the ability to collaborate effectively across cross-functional teams such as Operations, Marketing, and Accounting.
- This role also requires proficiency in Microsoft 365 administration and network management.
Salary: $125000.00-$135000.00/year.
Responsibilities:
- Manages and configures restaurant technology applications, including POS, Online menus, third-party marketplaces (UberEATS, DoorDash, Grubhub, etc.) and other digital ordering platforms.
- Assist with network tasks (VPNs, routers) and security system installations/maintenance.
- Coordinate all technology needs for new locations, including hardware procurement and setup.
- Manages all digital menu administration, ensuring accurate pricing, promotions, and visuals.
- Manages and closely partners with vendors to diagnose and resolve technical issues related to application performance, connectivity, and downed equipment.
- Evaluates system upgrades or enhancements, ensuring software solutions align with business needs and improve operational efficiency, making recommendations to leadership.
- Maintains and develops technical/user documentation for applications.
- Documents and resolves hardware/software failures proactively.
Required Qualifications:
- Strong understanding of POS systems, cloud-based platforms, and store technology infrastructure.
- Experience with Toast, ERP Systems, and Online ordering software solutions.
- Strong verbal and written communication skills, with the ability to effectively engage with internal customers, external customers, vendors, and franchisees.
- Ability to independently solve practical and abstract problems and deal with a variety of known and unknown variables.
- Strong planning and prioritization skills to meet tight deadlines.
- Experience working with vendor support teams to resolve application-related issues.
- Initiative and strong time/project management skills.
- Ability to quickly adapt to change.
- Minimum of 5 years of experience with business/restaurant application management.
Preferred Qualifications:
- Experience with cloud-based POS systems (e.g., Toast, Brink, or similar).
- Background working online ordering platforms, Restaurant365.
- Previous experience supporting franchise operations is highly desirable.
If interested, you may contact:
Lea Enriquez
leafer.enriquez@eclaro.com
6466952941
Lea Enriquez | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About the Company
ECLARO
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.