Restaurant Team Leader / Shift Manager

Team Leader / Shift Manager

Locations: Melbourne | Sarasota | Daytona Beach, FL

Overview

A growing, high-volume quick-service restaurant group is seeking Team Leaders / Shift Managers to support daily operations and lead teams during assigned shifts. This role is responsible for delivering exceptional guest service, maintaining food safety and operational standards, and coaching hourly team members to meet performance goals related to speed, quality, labor, and execution.

Key Responsibilities

• Supervise and guide hourly team members during assigned shifts to ensure operational efficiency, food quality, and outstanding guest service

• Lead shift execution, including food safety, sanitation, security, and cash handling procedures

• Conduct pre-shift huddles and provide clear direction and motivation to the team

• Coach, recognize, and correct team members to drive consistent performance

• Address and resolve guest concerns promptly and professionally

• Support equipment and facility upkeep; report maintenance needs to the General Manager

• Assist with training and development of new and existing team members

• Ensure compliance with company policies and all regulatory requirements

• Make sound decisions in fast-paced, high-pressure situations

• Perform additional duties as assigned

Qualifications

• Must be at least 18 years old

• High school diploma or GED required

• Minimum 6 months of restaurant leadership experience (Team Lead, Shift Lead, or similar)

• Comfortable using basic computer systems (Outlook, HRIS, internal tools)

• Strong verbal and written communication skills in English

#SOP