Restaurant General Manager - Sports & Social - Maryland

Why We Need Your Talents:

The Restaurant General Manager plays a vital leadership role in delivering an exceptional dining experience by overseeing all aspects of daily restaurant operations with professionalism, efficiency, and a passion for hospitality. Your ability to guide and inspire team members, uphold service and culinary standards, and foster strong communication between front‑of‑house and culinary teams directly enhances the guest experience. Through thoughtful leadership, operational expertise, and a commitment to excellence, you help create a vibrant, welcoming environment where guests feel valued and team members are empowered to perform at their highest level—upholding the elevated service that defines the Live! brand.

Where You'll Make an Impact:

• Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality
• Maintaining open communication with staff and fostering a team spirit
• Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
• Supervises and assists in guest service training for all Team Members
• Manage quality control of the service and timeliness of food & alcohol orders.
• Evaluate and respond to guest trends, needs, issues, and comments
• Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events
• Helps create venue awareness through social media channels
• Plans and executes various ethnic Asian Holiday calendar events
• Stays abreast of competitive techniques and strives for continuous improvement
• Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition
• Ensures compliance with all regulations associated with food, alcohol, and gaming
• Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories
• Optimizes the controlling the cost of labor, food, and beverage

Skills to Help You Succeed:

• Have general beverage knowledge of spirits, wine, beer, and cordials.
• Flexible work schedule.
• Knowledge of sanitation laws and health regulations and applicable OSHA regulations
• Knowledge and experience in POS systems such as Micros, Aloha
• Knowledge of budgeting, P&L review, percentages, variances, etc.

Must-Haves:

• High school diploma or equivalent required; 4-year degree in related fields preferred .
• 5-7 years experience in restaurant management and supervision.
• Ability to:
  • Analyze and interpret operation results
  • Solve complex problems
  • Perform assigned duties under pressure
• Accuracy in completing assigned duties in a timely manner
• Must be certified in alcohol awareness
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements:

• Ability to work long hours
• Ability to stand for long periods of time without sitting or leaning
• Ability to climb stairs multiple times daily
• Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to climb, bend, stretch, twist, or reach with your body and arms
• Ability to work under variable temperatures and noise levels
• Use of stairs and elevators

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.