Description Job Title: Resource Case Manager FLSA Status: Full Time - non-exempt Reports to: Lead Resource Navigator Schedule: M-F 8:00AM-4:30PM Rate of Pay: $26.78/hour Closing Date: 6/22/2025 Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following: Health, vision, dental, life as well as voluntary life and disability insurance Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire) Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment) One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment) Pension Plan (after one year of continuous service) Voluntary Tax-Deferred Annuity Plan (403(b)plan) Function: Denver Metro Social Services (DMSS) is seeking a resource case manager. The resource case manager core activities through DMSS will include identifying community resources, assessments, search and lease up in housing, identifying and administering appropriate financial interventions, referrals to community resources (clothing, food and other emergency assistances), case conferencing and coordination. The resource case manager will also coordinate and facilitate participant orientati Duties and Responsibilities Assess and develop a best practice re-integration program and case management plan for community members who access the Denver Navigation Center services. Network with and connect appropriate community resources/services Scope of Position/Essential Functions: Manage and lead staff to create a positive environment for staff and guests. Lead and manage teams: hire, train, cross-train and develop program staff for all case manager and housing navigators. Develop individual goals and self-care plans, provide ongoing feedback and one-on-one meetings, and conduct performance evaluations. Provide supervision and support to Program Director while leading the coordination efforts with city and community partners on the housing/case management team. Manages HR related issues including hiring, staff discipline and conflict resolution in a timely manner. Train staff to be proficient in responding to both simple and complex situations while using trauma informed care and appropriate crisis intervention strategies. Ensure staff complete all required onboarding trainings. Ensure appropriate staffing and productivity by program staff; coordinate work assignments, workflows and ensure regular staff meetings. Oversees staff schedules while ensuring appropriate staffing levels and low overtime utilization. Develop a Housing Focused Case Management Program. Assess need and potential impact of a comprehensive re-integration program for single homeless men Create a case management program for Crossroads guests that assists and encourages them to work toward greater self-sufficiency. Assist in establishing a basic data analysis of program effectiveness and impact relative to outcome objectives and measures. Develop outreach and recruitment strategy to engage guests in case management programming. Housing First Employment Training Assistance Establish multiple and diverse employment training opportunities for program participants to reduce barriers to housing. Secure external career assessment and guidance services Promote community partnerships for permanent employment for residents Network with Community Resources and Partners Initiate networking relationships with appropriate community and service agencies. Encourage coordinated access/connection for residents with necessary community services Participate in community meetings and collaborations as assigned by the Shelter Administrator Promote community and for-profit involvement with support Referrals as needed. Experience, Skil s, Qualifications Commitment to the mission of The Salvation Army Strong communication and people skills Demonstrated history of providing professional, effective case management services Competent in providing a positive, solution-focused approach to working with troubled program participants Able to conceptualize, teach and model case management skills, including motivational interviewing and trauma informed care. Experience providing supervision to staff. Desire to serve others by building on their strengths Competent in working independently within clear parameters in a team environment Education Master's degree in social work (MSW), preferred. Bachelor's degree in human services, Social Work, Public Health or comparable field required. Experience with case management required. Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations. Track record in working with people requiring critical case management... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. 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