Residential HVAC Service Manager

We are seeking an experienced and motivated Residential HVAC Service Manager to lead our service department. This role is responsible for overseeing daily operations, managing technicians, ensuring high-quality customer service, and driving departmental profitability. The ideal candidate combines strong technical HVAC knowledge with leadership and organizational skills.

Key Responsibilities

• Manage and oversee daily operations of the residential HVAC service department
• Supervise, coach, and support HVAC service technicians and dispatch staff
• Schedule and coordinate service calls to maximize efficiency and customer satisfaction
• Monitor technician performance, productivity, and quality of work
• Ensure compliance with safety standards, company policies, and local codes
• Handle escalated customer concerns and ensure timely resolution
• Review and approve service estimates, invoices, and warranties
• Track key performance indicators (KPIs) such as revenue, margins, and call completion rates
• Maintain inventory control and oversee parts ordering
• Recruit, hire, and train new service team members
• Collaborate with sales and installation teams to ensure seamless operations
• Implement process improvements to increase efficiency and profitability

Qualifications

• 5+ years of residential HVAC experience (service and troubleshooting)
• Strong knowledge and experience using Service Titan software
• 2+ years in a supervisory or management role preferred
• Strong knowledge of HVAC systems, diagnostics, and repair
• EPA Certification required (NATE certification a plus)
• Proven leadership and team management skills
• Excellent communication and customer service abilities
• Strong organizational and problem-solving skills
• Proficiency with service management software and dispatch systems
• Valid driver’s license and clean driving record