Residential Field Sales Supervisor
Wide Open West
Augusta, Georgia
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JOB DETAILS
LOCATION
Augusta, Georgia
POSTED
1 day ago
Summary
The Supervisor, Residential Field Sales will Supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company's quality and customer service standards are maintained. This role is highly field-focused, spending time working directly alongside the sales team to drive performance, ensure compliance, and foster a high-achieving, customer-first culture.
Let us tell you about the perks!
- Salary: $60,000-$65,000/year base + uncapped commissions!
- A SIX FIGURE earning potential available and allows you to own your success!
- Opportunity for internal growth and promotion!
- We are currently offering a restricted stock grant of $5,000!
- Medical, dental, and vision insurance, 401k+ company match, paid time off, paid holidays, and tuition reimbursement
- Significant discounts on broadband packages for employees residing in our service areas.
- Company cell phone and iPad provided, mileage reimbursement, tools, professional uniform, and personal protective equipment to do your best and stay safe
- Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!
What you'll be doing:
Include but are not limited to the following:
- Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards
- Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures
- Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
- Spend 80% of time in the field actively supporting, training, and monitoring the sales team
- Ensure quality of sales with a keen focus on retention and churn management
- Perform daily one-on-one field training, participating, observing, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targets
- Develop alignment with Field Ops local leadership teams
- Summarize and report current customer sales trends, field conditions, and resource issues
- Issue company-approved nodes and review production and disposition
- Prepare daily, weekly, and monthly productivity and performance status reports
- Review daily installations, reschedules, and cancellations of sales team to monitor quality assurance processes and quality compliance
- Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team
- Lead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams
- Facilitate resolution of customer escalations from sales team with appropriate cross functional team
- Maintain company policies and standards concerning the sales order process
- Maintain accurate time off records in accordance with company procedures
- Other duties as assigned
All you need is:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree (B.S.) from four-year College or university and 3 years of related experience or equivalent combination of education and experience.
- 3 years of sales leadership experience with a proven track record of achieving results to goals.
- 3 years' experience selling products to consumers through a Field Sales channel required
- Experience with Microsoft Office, Spotio and ICOMS.
Skills and Abilities to be Successful in this Role
- Experience working with 3rd party contractors preferred
- Maintain professional appearance and appropriate behavior; always promote positive attitude and good employee morale
- Experience with developing and delivering field sales training preferred
- Demonstrated experience coaching and providing feedback to improve sales performance
- Door-to-door selling of our full line of our services to serviceable residential homes and communities
- Must possess excellent communication skills (both verbal and written) with proven ability to communicate effec
About the Company
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