Resident Services Administrative Assistant

Job Summary

The Resident Services Department is recruiting for their next detail-oriented, sociable, and customer service focused Administrative Assistant in Tukwila.

The Resident Services Department provides programs and services designed around a commitment to support and promote successful life outcomes for our residents with a focus on four key areas: Housing Stability; Workforce Development; Independent Living; and Education Programs and Initiatives. The ideal candidate for this role will enjoy interacting with residents, staff, and community partners with an empathic and empowering mind set. They are curious and diligent problem solvers and proficient in the use of systems and tools to maintain organization. They are exceptional time managers and are resourceful in independently addressing and resolving issues as they arise.

King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.  

We transform lives through housing.

Essential Functions

The Resident Services Administrative Assistant: 

• Documents incoming requests for review by Reasonable Accommodations Coordinator; composes correspondence, reports, and informational materials; generates reports; manages database; drafts and prepares program documents and forms; reviews outgoing Reasonable Accommodations decision letters for accuracy and compliance with rules and regulations.
• Performs research on various Reasonable Accommodations status requests from staff, residents, and applicants.
• Prepares change orders and contracts for review by Department Vice President; maintains log for contracts and change orders; performs General Ledger coding for incoming invoices; maintains department record retention system in accordance with internal policy and procedures.
• Manages inventory and orders office supplies for the Resident Services department; performs technical troubleshooting for Resident Services staff; manages various special requests and projects from Resident Services staff.
• Provides customer service internally and externally; answers telephone; receives inquiries, complaints, and service requests and resolves them within the framework of established policies and procedures or forwards them to appropriate party; assists with the completion of standardized forms or documents.
• Develops general correspondence, memorandum, reports, schedules, official notices, and other materials.
• Assists in the coordination, preparation, and submission of reports by collecting and compiling data and ensuring accuracy.
• Maintains knowledge of Authority, Federal and State rules, regulations, and guidelines; interprets and explains rules, policies, procedures, guidelines, and regulations.
• Receives, sorts, processes, and distributes incoming and outgoing mail.

Qualifications and Competencies

Required Qualifications:

• High school Diploma or GED AND
• Moderate experience in customer service and/or administrative work in an office environment OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills and Abilities:

• Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail. 
• Commitment to providing high-quality customer service to internal and external stakeholders, ensuring timely responses and positive, professional interactions; Ability to work effectively with individuals of diverse cultural, ethnic, and socioeconomic backgrounds.
• Ability to handle resident and customer interactions with courtesy, tact, discretion, and sensitivity to the issues involved.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and database software; knowledge of standard office practices, procedures, and equipment.
• Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
• Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
• Ability to communicate clearly and effectively both verbally and in writing, including active listening and attention to spelling, grammar, and punctuation.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Ability and desire to work cooperatively as part of a team and to establish and maintain effective working relationships with coworkers, management, community and business partners, landlords, vendors, outside agencies, and the general public.
• Ability to exercise sound judgment, analyze situations, think critically and creatively, and make timely, well-reasoned decisions.

Special Requirements:

• Consent to and pass required assessments.
• Consent to and pass criminal records background check.

Position Information and Application Process

Application Requirements: 

To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
• Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits:

The starting salary range for this position is $32.99 - $37.00 annually dependent on qualifications and professional experience. The complete salary range for this position is $32.99 - $42.88 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available. For more details regarding KCHA comprehensive benefits, please visit our benefits page.

Physical Work Environment:

Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires standing, walking, sitting and repetitive motions and occasionally requires stooping, kneeling, crouching or crawling, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Equal Opportunity:

King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.