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Residency Evaluator

University of Utah

Salt Lake City, UT

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Communication Skills, Customer Escalations, Customer Support/Service, Detail Oriented, File Maintenance, Identify Issues, Meeting Minutes, Problem Solving Skills, Records Management, Staff Training, State Laws and Regulations, Telephone Skills, Time Management, Training/Teaching, Tuition Fees, University/School Policies, Work From Home
LOCATION
Salt Lake City, UT
POSTED
2 days ago


Residency Evaluator

Job Summary

The Office of Admissions is currently hiring a Residency Evaluator to support students as they apply for the in-state tuition rate. The Residency Division of Admissions works with incoming and current students, as well as their families, to educate them about residency requirements (set by a combination of state law and university policy) and collect evidence that requirements have been met. Our evaluators need to have strong communication skills as well as high attention to detail. They are knowledgeable about policy and procedure while also exercising creative problem solving.
This position requires employees to work on campus 5 days/week for their first 90 days. At that point, with supervisor approval, employees will have the option to work 3 days/week remotely and 2 days/week on campus (i.e., “hybrid”).

While working remotely:
Evaluators process residency applications from students changing their status from non-resident to resident for tuition purposes. They will prepare, verify, and enter data into computerized student information systems. They will respond to applicant emails regarding their application daily from their email inbox. They will manage student university records by performing clerical activities to maintain student files.
While working in-office:
Evaluators will be responsible for providing general student support for prospective and current students regarding their residency for tuition purposes at the University of Utah. This will involve general knowledge of residency policies, procedures and deadlines along with familiarity with other campus departments and resources. This position provides the second level of escalated assistance to customer service needs, one level above the generalized service that clerks are responsible to provide, and one level below the conflict de-escalation that the supervisors are responsible to provide. The employee will answer more detail-specific and complicated phone calls from students, family members and department representatives, providing answers to questions that need some time to answer and some higher-level investigation, as opposed to general answers that the clerks provide. They will provide general support at the office walk-up window, assisting students with residency queries in person. This position is responsible to lead regular Zoom question and answer sessions with students and parents to answer general questions; they lead these discussions in coordination with a student clerk, who takes minutes and provides copies of resources. In addition, they will provide a level of email support, answering higher-level and/or escalated questions within the residency inbox. Employees will collaborate with other staff to provide answers and support for more detailed student queries and may be asked to assist with other internal departmental questions.



Responsibilities
Job Responsibilities:
  1. Learn the University of Utah's policies regarding residency for tuition purposes.
  2. Conduct evaluations to ensure that all eligible students are approved for in-state tuition.
  3. Provide detail-specific email support through the general residency inbox
    a. Reply to email inquiries about the status of applicants' applications that are assigned to this employee's work queue.
  4. Upload documents into the applicants' files as needed for the evaluation.
  5. Answer telephone queries relating to in-state tuition residency and provide detail-specific student and department support
  6. Provide in-person support to students visiting the office walk-up window
  7. Collaborate with in-state tuition residency staff to provide detailed student support when needed
  8. Attend all-staff training sessions and area meetings as instructed by supervisor
  9. Provide thorough customer service by troubleshooting unique issues and connecting with campus partners
  10. Collaborate and assist with department projects and objectives when requested
  11. Demonstrate personable and effective communication skills
  12. Complete tasks assigned by supervisor in a timely manner
  13. Other tasks as assigned.

    This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.


Minimum Qualifications
Three years of general office experience or equivalency (one year of education can be substituted for two years of related work experience), one of which in an academic setting; and demonstrated human relation and effective communication skills required. College coursework in a related area is preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences


Special Instructions


Requisition Number: PRN44267B
Full Time or Part Time? Full Time
Work Schedule Summary: 40 hours per week during regular office hours; Monday-Friday 8 am to 5 pm
Department: 00295 - Office of Admissions
Location: Campus
Pay Rate Range: 16.50 per hour
Close Date: 5/11/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/196415




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About the Company

U

University of Utah

The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Education
FOUNDED
1850
WEBSITE
http://www.utah.edu/