Reservations Sales Agent | Full Time

Reports To: Director of Reservations

Classification: Full time, Non-Exempt

POSITION OVERVIEW

The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment.

*This is an hourly position + Incentives*

KEY RESPONSIBILITIES

Reservations Management

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Provide information to guests regarding room availability, rates, dining reservations and amenities.
• Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.
• Process payments and send confirmation details to guests.
• Manage and update reservation records, including changes, cancellations, and special requests.

Customer Service

• Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
• Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments.
• Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process.

Collaboration

• Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met.
• Participate in team meetings and contribute to the continuous improvement of reservation processes.

Technology & Systems

• Utilize the SMS platform and other reservation systems to manage bookings and generate reports.
• Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests.
• Ensure all reservation-related data is properly documented and used to inform business decisions.

Qualifications

• High School diploma or equivalent; a degree in Hospitality or a related field is preferred.
• Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort.
• Strong communication and interpersonal skills with a focus on guest service.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Availability to work flexible hours, including weekends and holidays as needed.

TOTAL COMPENSATION

• Base Salary + Incentive
• Medical, Dental & Vision Insurance 
• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability 
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
• 401k with Employer Match
• Paid Time Off (PTO) & Sick Leave