Remote: Outreach Specialist / Medical Record Technician / CSR

Hiring a Medical Record Technician (CSR)

• Medical Record Technician

  • Must have at least 1 year of experience working in a call center type setting

  • Must be a US Resident and Citizen

Job Title: Medical Records Technician (MRT)
Location: Remote
Position Type: Contract

• Job Summary:

  Medical Records Technicians (MRTs) are responsible for the retrieval, review, indexing, and secure handling of medical records across various provider facilities and specialty groups.

  In this fully remote role, MRTs support the medical records retrieval process by ensuring documentation is accurately processed, securely uploaded, and compliant with quality and HIPAA standards. MRTs must maintain the integrity of patient files and ensure all retrieved documentation meets established organizational quality requirements.
  

  We are looking for candidates with:

  • Call center background

  • Telephone Etiquette

  • Excellent customer service skills

  • Data Entry Skills

  • Intermediate knowledge of outlook, teams, word, and excel

Key Responsibilities:

• Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval

• Retrieve medical record images from provider facilities efficiently and professionally

• Manage documentation requests and scheduling of document exchange

• Follow-up on outstanding document requests that are past due

• Document all communications in system

• Types and transmits correspondence as necessary

• Process records and documentation according to Company standards

• Provide EOD update and report to supervisor after completing an onsite retrieval appointment

• Minimize interruption to provider office while observing HIPAA standards and regulations

Required Knowledge:

• Able to navigate Windows-based screening system effectively

• Basic knowledge of Microsoft Office products

• Understand customer service processing requirements

• Place and receive calls via computer interface

• Track/monitor/retrieve information on calls

• Understands the management of call queues and has some experience in it

• Familiar with components of standard Medical Records

• 2+ years of experience working in a professional office environment

• Relevant call center experience, healthcare industry a strong plus

• Prior experience in medical records, healthcare administration, or related field preferred

• Strong attention to detail, organization, and data accuracy

• Ability to work independently in a remote setting and meet productivity expectations

• Basic computer proficiency and comfort using electronic record systems

• Reliable internet connection and secure workspace

• Must have a clean background check

• Contract: This is a 3-4 months contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need.

• Start Date: March 2, 2026

• Training Schedule – 10am ET to 5pm ET for the first 3-4 days, then they will start a 9-5:30 ET scheduled from then on out

• Schedules: 9:00AM to 5:30PM Central time

• Pay Rate: $18per hour

• Must have clean background

Please apply today!

*** Very IMPORTANT to answer the screening questions to be prioritized.