REMOTE - Must be Wisconsin Resident - Help Desk 3

The State of Wisconsin DCF is looking for two (2) Help Desk III

Top Skills:

• Experience supporting online case management applications

• Experience with Jira Service Management software

• Troubleshooting customer issues to find a timely resolution

INTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.

• Interviews will be set up shortly after the posting close date.

• MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)

IMPORTANT NOTES:

• Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.

• Candidate must follow ALL DCF work rules

• Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager)

• Candidate will be required to provide their own equipment for this position (See job description for required specifications.)

Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.