Remote eCommerce Sales & Customer Service Representative
Futonland
Brooklyn, New York(remote)
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JOB DETAILS
SALARY
$20–$27
LOCATION
Brooklyn, New York
POSTED
30+ days ago
We are seeking a dedicated and enthusiastic Remote eCommerce Sales & Customer Service Representative to join our growing team. This role is essential in delivering a seamless online shopping experience while supporting both sales and post-purchase customer needs. If you enjoy helping customers, closing sales, and working in a fast-paced eCommerce environment - all from a remote setting - we’d love to hear from you.
Primary Responsibilities:
- Customer Assistance & Sales Support: Guide customers through product selection and purchasing decisions, actively supporting sales and conversions.
- Multi-Channel Communication: Respond to customer inquiries via phone, chat, and email regarding products, orders, pricing, and general questions.
- Order Management: Create, verify, and qualify new orders accurately using our POS system.
- Order Tracking & Follow-Up: Monitor order status and provide proactive updates to customers.
- Lead & Ticket Management: Manage sales leads and customer requests using Zendesk.
- Claims & Issue Resolution: Handle claims, concerns, and service issues professionally and efficiently to ensure customer satisfaction.
Qualifications & Skills:
- Sales Experience: Prior sales experience is preferred, particularly in eCommerce, furniture, or home-goods environments.
- Customer Service Experience: Proven ability to deliver excellent customer support in an online or retail setting.
- Technical Skills: Familiarity with Google Workspace, Zendesk, FedEx Manager, and UPS Manager is highly desirable.
- Remote Work Readiness: Self-motivated, highly organized, and able to manage time effectively in a remote environment.
- Initiative & Ownership: Strong ability to take ownership of tasks, adapt to changing priorities, and work independently.
- Communication & Collaboration: Excellent verbal and written communication skills with the ability to collaborate across departments.
What We Offer:
- Fully remote position.
- Supportive, collaborative team environment.
- Opportunity for growth within a stable and expanding eCommerce business.
Join our team and help create an outstanding online shopping experience while contributing to sales success. Apply today!
About the Company
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