Remote Customer Support Associate – Travel Services

Join JAK Travel Agency as a remote Customer Support Associate based in Buffalo, NY. You will assist clients in planning memorable trips, answer questions, and provide professional, friendly guidance from a remote work setting. The role offers flexible hours and is entry-level friendly, making it suitable for those seeking experience in client services and the travel industry.

• Responsibilities:
  • Respond promptly to client inquiries via email, phone, or chat
  • Assist clients with travel planning, itineraries, and general questions
  • Maintain accurate and organized client records
  • Provide professional, friendly, and helpful support
  • Collaborate with team members to ensure high-quality service
• Qualifications:
  • Excellent written and verbal communication skills
  • Comfortable working independently in a remote environment
  • Detail-oriented and organized
  • Interest in travel or customer support
  • Previous experience is a plus but not required
  • Basic computer and internet skills
• Why Join Us:
  • Fully remote with a flexible schedule
  • Entry-level friendly; opportunity to gain experience in client support and travel services
  • Work with a supportive, collaborative team

This position is intended for candidates located in the Buffalo, NY area or nearby regions who seek remote work in the travel and client support field.