Remote Customer Service Rep

Kelly Services

Snoqualmie, WA(remote)

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JOB DETAILS

LOCATION

Snoqualmie, WA

POSTED

15 days ago

**Position Summary:** As a Remote Customer Service Representative, you'll handle inbound calls from healthcare professionals, patients, and suppliers regarding our medical device products. You will provide product information, resolve issues, process orders, and offer empathetic support-all from the comfort of your home. **This role will require training onsite for one week in Snoqualmie, WA** **3-4 Month contract role** **Key Responsibilities:** + Answer inbound calls in a professional and courteous manner + Provide accurate information regarding medical device products, services, and policies + Troubleshoot and resolve customer inquiries, concerns, or complaints + Process orders, returns, and exchanges according to company procedures + Document all customer interactions in CRM system + Escalate complex issues to appropriate departments as needed + Maintain up-to-date knowledge of products, regulatory requirements, and industry standards + Uphold HIPAA and company privacy standards at all times **Qualifications:** + High school diploma or equivalent (Associate's or Bachelor's preferred) + 2+ years of customer service experience, preferably in healthcare or medical device industry + Experience working remotely and proficiency with VoIP and CRM systems + Strong communication and interpersonal skills + Empathetic approach with a problem-solving mindset + Basic technical aptitude and ability to learn new systems + Reliable internet connection and a quiet, professional workspace As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly ® Engineering? Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

About the Company

Kelly Services

Finding great work for top talent.

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1946

WEBSITE

https://www.mykelly.com/