Release Analyst_Taylor, TX (Hybrid)

Position: Release Analyst

Location: Taylor, TX (Hybrid)

Duration: Contract (W2 Only)

Job Description:

Provides support, oversight, administration, and facilitation of changes that affect ERCOT facilities, infrastructure, hardware, operating systems, database platforms, firmware, network, and software environments for 24/7 IT Operations. Ensure audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation in ERCOT’s IT Service Delivery model by coordinating, communicating, and recording changes to ERCOT’s non-development environments. [Coordinates & facilitates all ERCOT Software, Hardware, and Infrastructure code and configuration changes.]

Essential Job Duties:

• Release Planning & Coordination
• • Organize and lead effective release planning meetings, ensuring cross-functional alignment across application, infrastructure, and cloud teams.
  • Define and maintain a structured release calendar for applications and infrastructure, including OS patching, cloud deployments, middleware upgrades, and security updates.
  • Establish a consistent and predictable release cadence across IT applications, cloud platforms, and infrastructure components.
• Release Execution & Governance
• • Manage end-to-end infrastructure/application release cycles, coordinating on-premises and/or cloud environments to minimize disruptions.
  • Ensure adherence to enterprise IT policies and security standards while executing application and infrastructure releases.
  • Track release deliverables, security compliance checks, and functional/security test approvals, ensuring production readiness.
  • Monitor infrastructure changes, including system upgrades, network modifications, storage enhancements, and patching cycles.
  • Provide oversight for OS patching, covering major and minor updates for Windows, Linux along with firmware updates for storage and network CIs and other enterprise systems.
• Cloud & Automation Integration (Preferred)
• • Oversee cloud infrastructure deployments - Azure, ensuring successful configuration and validation.
  • Collaborate with DevOps and IT System Reliability teams to integrate automated release pipelines, CI/CD best practices, and Infrastructure as Code (IaC) methodologies.
  • Utilize IT automation tools (Ansible, Terraform) for infrastructure provisioning and release management.
• Security & Compliance
• • Ensure infrastructure releases comply with security policies and CIP regulatory requirements.
• Performance Monitoring & Continuous Improvement
• • Track and report key release performance metrics, including patch deployment success rates, release cycle efficiency, system downtime, and rollback trends.
  • Facilitate root cause analysis (RCA) and post-mortem reviews for failed or delayed releases, driving process improvements.
• Collaboration & Stakeholder Management
• • Act as a liaison between development, operations, cloud, and security teams to optimize infrastructure release management.
  • Provide support to the Change Advisory Board (CAB), ensuring infrastructure changes are properly assessed and documented.
  • Manage cross-functional dependencies for application and infrastructure releases, maintaining up-to-date documentation.
• Jira/ServiceNow & ITSM Integration
• • Utilize Jira/ServiceNow to manage release workflows, change approvals, and infrastructure deployment tracking.
  • Support ITSM processes, including Change, Release, Incident, and Problem Management.

Qualifications:

Education

• Bachelor’s degree in Business, Computer Science, Engineering or related field or six years applicable experience is required. 

Work Experience (Mandatory)

• Minimum 3 years of experience in IT Change & Release Management, specifically for infrastructure releases (OS patching, security updates, cloud deployments, and system upgrades).
• Minimum 5 years of progressively responsible experience in system integration, infrastructure release management, or IT operations.
• Strong knowledge of ITIL best practices for Change, Release, Incident, and Problem Management.

Certifications (Preferred)

• ITIL v4 Certification (Highly Preferred).
• Cloud Certification Azure is a plus.
• Certified OpenShift Administrator or similar infrastructure-related certification is a plus.

Technical Expertise (Preferred)

• Experience with ServiceNow for managing release and infrastructure deployment workflows.
• Hands-on experience with infrastructure release management, including server patching, database updates, cloud infrastructure rollouts, and network changes.
• Working knowledge of IT automation tools (Ansible, Terraform) for infrastructure provisioning and release management.
• Experience with DevOps & CI/CD pipelines to automate infrastructure release processes.
• Familiarity with SQL, scripting languages (Python, Shell, PowerShell), and data analysis is a plus.

Best Regards,

T Chandra Sekhar - Technical Sr. Recruiter

Agile Global Solutions, Inc ....."Empowering Enterprises"

193 Blue Ravine Road, Suite 160, Folsom, CA 95630

Direct - 916-413-7282

Sekhar@agileglobalsolutions.com | www.agileglobal.com