Relationship Banker
Ohio State Bank
Bexley, OH
· Detailed knowledge of the types of products and services offered by the Bank
· Minimum three years’ experience in a bank retail environment
· Must be able to work independently with minimum supervision
· Must have availability to work Monday-Friday 8:00 am- 5:30 pm
· Computer literate, high level of accuracy and detail-oriented
· Must have good telephone etiquette
· Good communication skills, both verbal and written are required
· Demonstrated ability to handle multiple projects and details simultaneously
· Travel between branches when needed
· Represents the Bank to customers in a courteous and professional manner
· Provides prompt, efficient, and accurate service in processing requests and transactions
· Engages in proactive contact with clients to ensure satisfaction and identify needs
· Acts as a resource to identify customer service issues so that resolution can occur, and customer is satisfied
· Resolves customer inquiries complaints as they occur
· Review and process daily reports to manage client accounts in accordance with Bank procedures
· Maintain the confidentiality of the Bank’s customers
· Responsible for processing foreign items and returned mail
· Responsible for all debit card matters including but not limited to ordering debit cards; maintenance, hot cards and pin reorders and debit card disputes.
· Responsible for handing all ATM matters including but not limited to maintenance and disputes
· Responsible for online banking assistance to client, on both consumer and business online platforms.
· Remain current on and adhere to all regulatory requirements and training
· Complete all duties and responsibilities in compliance with all state and federal laws and regulations in accordance with Bank policies and procedures
· Participate in community activities to promote the image and goodwill of the Bank
· Participate in staff meetings
· Perform other duties as assigned
This position is responsible for providing a high quality of client service while performing a wide variety of services such as processing deposits and withdrawals, loan payments, open new accounts, cashing checks and assistance with online banking. Assures compliance with all applicable State and Federal banking regulations, bank policies and procedures including but not limited to the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies.
About the Company
Ohio State Bank
Ohio State Bank is an Ohio state-chartered, FDIC-insured nonmember commercial bank that opened in 2019. We are locally owned and operated and proud to be a member of the Central Ohio communities our clients live and work in.
Our leaders, team members and directors have significant banking experience and all are well-known in the community and the market we serve.