Regional Service Manager
Smart Care® Equipment Solutions
Saint Paul, MN
Apply
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Beverages, Budgeting, Business Services, Coaching, Cook Dishes, Corrective Action, Customer Relationship Management (CRM), Customer Support/Service, Delivery Management, Emergency Services, English Language, Equipment Maintenance/Repair, HVAC, Leadership, Maintenance Services, Metrics, On Site Support, Onboarding, Operational Expenditure (OPEX), People Management, Performance Analysis, Performance Management, Problem Solving Skills, Profit & Loss, Refrigeration, Regional Sales, Restaurant, Root Cause Analysis, Sales, Service Delivery, Workforce Management
LOCATION
Saint Paul, MN
POSTED
30+ days ago
What You Will Do:
Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
Coach and empower Technicians to own their results and provides the tools and resources to achieve them
Identifies the potential in an individual and aligns development activities to their abilities and talents
Manage technician performance through coaching and direction under the direction of the District Manager
Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
Work with Parts Department on parts issues, shipping, and delivery.
Actively builds strong relationships with key stakeholders in the customer's organization
Proactively works to manage customer relationships to effectively solve issues and demonstrate value
What is in it For You:
Utilize your managerial and leadership skills to support and lead a high-performing team
Develop your skills in leading a workforce
Become part of a field service support management team with advancement opportunities
Competitive salary and benefits
Access to best-in-class resources, and technology
This position will be in Fishers, Indiana
Basic Qualifications:
Must meet one of the following:
Associate degree and two years people management experience.
A combination of Smart Care experience, people management or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education).
Must have the following:
Must be able to read and write in English
Immigration sponsorship not available for this role
Preferred Qualifications:
Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.
About Smart Care Equipment Solutions:
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.
About the Company
S