Regional Manager, Patient Access Coordination - Charlotte

Must be located in the Charlotte, NC Market

The Regional Manager, Patient Access Coordination oversees region-level access operations across a defined geographic region. This leader ensures consistent execution of patient access workflows, timely referral coordination, and a best-in-class patient experience. Supporting the Director, Patient Access Coordination, this role drives operational performance, coaching, and standardization across all clinics within the assigned region.

Key Responsibilities:

• Leadership & Team Management:
  
  • Lead, coach, and develop district-level access leaders across the assigned region.
  • Conduct regular check-ins, performance evaluations, and skill development plans.
  • Cascade division-level goals and ensure alignment with organizational KPIs.
  • Foster a culture of accountability, collaboration, and patient-first service.
• Operational Oversight:
  
  • Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the region.
  • Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements.
  • Monitor regional compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation.
  • Identify operational gaps and partner with district and clinic leaders to resolve them.
• Patient Experience & Satisfaction:
  
  • Ensure all Patient Access Coordinators deliver a warm, accurate, and proactive patient experience.
  • Review patient complaints, delays, and feedback to drive improvements and close service gaps.
  • Partner with clinic operations to remove obstacles impacting patient readiness or timely scheduling.
• Process Improvement & Compliance:
  
  • Track and report regional KPIs including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.
  • Utilize data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays.
  • Recommend and implement best practices originating from enterprise, division, or regional pilots.
  • Ensure regulatory and payer compliance is consistently met across the region.
• Collaboration & Reporting:
  
  • Partner with clinic managers, district managers, regional clinical operations, and centralized access teams to ensure seamless coordination of patient access activities.
  • Serve as the primary operational link between regional operations and the Director.
  • Participate in workgroups, pilots, and change initiatives to scale improvements across the practice.
• Training & Development:
  
  • Deliver training, onboarding, and ongoing competency development for Patient Access Coordinators.
  • Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence.
  • Identify skill gaps and collaborate with enterprise training teams when needed.
• Strategic & Administrative Duties:
  
  • Support regional workforce planning, staffing models, and scheduling coverage for access roles.
  • Provide regular status updates, performance summaries, and improvement plans to the Director.
  • Lead local change management as new tools, processes, and technologies are deployed.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).
• 5+ years of experience in patient access, care coordination, or outpatient healthcare operations.
• 2+ years of supervisory experience preferred, ideally in multi-site or geographically distributed settings.
• Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
• Proven ability to coach teams, manage performance, and implement standardized processes.
• Excellent interpersonal, communication, and problem-solving skills.
• Experience with Epic or similar EHR platforms strongly preferred.

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. 

Let’s go further together and transform care. Join the #PTSLife today! 

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