regional IT support technician
Another Star
New York, New York
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JOB DETAILS
SALARY
$80,000–$90,000 Per Year
LOCATION
New York, New York
POSTED
6 days ago
Description
The Regional IT Support Technician is responsible for the support of citizenM IT technology used within operational citizenM hotels in the US, citizenM hotels under construction, and the support office. They take ownership of the assigned properties with regard to the quality, state, and security of all IT equipment within the property.
Key Responsibilities
- Remote and on-site support of technical issues in hotels and offices
- Management and coordination of external IT staff in the US region
- On-site support and delivery of IT system installations during the hotel development stage
- Apply and maintain security standards in the hotels
- Understand, own, and keep up to date the property-specific documentation to provide proper support for the key systems within the assigned properties
- Work with the EU IT team on projects and new system rollouts to ensure regional requirements are met and compatible
This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities to do this job successfully. You may be assigned other tasks that are not outlined in this job description that you will be required to perform as part of your regular job duties.
Skills, Knowledge and Expertise
Previous experience with hotel systems and time spent in hotel IT support is beneficial, but not required. A well-rounded understanding and working knowledge of hotel operations and experience of the standard systems employed by hotel chains.
Technical Hardware Skills
- Payment terminals
- Kiosks (Front desk)
- Low-voltage cabling/programmable logic boards
- Active and passive components of the IP Network for LAN and WAN
- File servers, desktop, laptop and handheld computers, mobile devices
- Audio visual systems and components Printers and any other peripherals connected to the hotel LAN
- PBX, Attendant Console, handsets, repeaters
- Cell/mobile phone networks and in-building signal re-transmission
- Broadcast TV service
- High speed internet access (HSIA)
- Digital CCTV systems
- Door lock and access control systems
Technical Software Skills:
- Operating systems: MAC, Windows, IOS
- Network administration tools
- Remote access, terminal servers, VPN
- Google cloud suite
- Office automation and productivity
- Hotel-specific core applications
- Interfaces and integration to applications
Other Skills:
- Written and oral English communication skills
- Ability and Willingness to solve problems
- Dedication to work and willingness to work under pressure
- The ability to prioritize your workload
Please note that we are only able to consider applicants with the right to work in the United States. We won't be able to sponsor Visas for this role.
Benefits
- 10 free nights in any citizenM hotel per year (other than your own) based on availability.
- Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
- Medical, Dental, Vision, FSA, DCA, 401K
- Flexible public holidays
- Employee assistance program
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.
Celebrating Diversity
citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.
We care about your privacy
Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM’s Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...
Talking about oneself in an application isn’t always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that’s us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.
Celebrating Diversity
citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.
We care about your privacy
Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM’s Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...
Talking about oneself in an application isn’t always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that’s us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.
About the Company
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