Regional Inside Sales Associate

This candidate will work with Customers, Application Engineers and Regional Directors to gain or maintain business, including gathering past business data. Will prepare quotations, orders, and follow-ups from Customers working with the Operation Group.

• Work with customers via phone calls, and emails; external and internal
• Generate quotes for all non-capital items.
• Coordinate or enter orders.
• Maintining visibility of sales orders as the flow through the process from order receipt through shipping.
• Processing delivery status notifications for customers when requested.
• Communicating with Buyer/Planners when customers begin or stop orders, products of measurable levels that would affect inventory and supply.
• Working with customers to resolve any complaints.
• Assist Accounting in the investigation and completion of billing or invoice issues.
• Processing of returns and or credits, obtaining the appropriate authorization and necessary back up information in a timely manner.
• Participate in proactive team efforts to achieve departmental and company goals and by covering for each other during absences and reviewing all activities in the quest for constant improvement of process.
• Be congnizant of the importance of the position and clear in your response to all customers.
• Back up for performing new item set ups for blades in Epicor. (Assigning attributes, pricing, BOM's, Routers, Org's, etc.)
• Work using the mindset of 80/20 and customer ranking.
• Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence) and customer message ( mindshare, people, added value, digital transformation, user experience.)
• Other duties as assigned.

Who is Kadant Solutions Division?

Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.

Why consider joining the Kadant team?

• Kadant is named as one of America’s Most Responsible Companies 2024by Newsweek
• Kadant was named as one of America’s Greatest Workplaces for Diversity 2023 by Newsweek
• Kadant was named to Newsweek’s list of America’s Most Responsible Companies in 2023.and 2024.
• 100% of Kadant’s energy comes from renewable sources.
• Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry.
• Kadant serves several process industries including lithium-ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials.
• At Kadant, our customer-focused innovation allows us to deliver Sustainable Industrial Processing™ engineering services and technologies to help our customers create more value with fewer inputs.

*Equal opportunity employer.

*Diverse and inclusive workplace.

*Competitive wage.

*All benefits are effective upon date of hire.

Our comprehensive benefit package includes:

*Medical, Dental and Vision insurance with best-in-class premiums.

*10 ½ paid holidays.

*401k with match.

*Company paid life insurance benefit

*Disability insurance.

*Aflac insurance.

*Lifelock insurance.

*MetLaw legal assistance.

*Employee assistance program.

*Flexible spending.

*Dependent care.

*Educational assistance.

*Employee stock purchase plan.

"Company Name is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Company Name hires that candidate."

Education/Experience:Bachelor's Degree (B.A.) from four year college or Equivalent of one to two years related experience and or training or equivalent combination of education and experience.

Knowledge:Full understanding of customer service philosophy and procedures of the company. Keep "customer satisfaction" as a guiding factor thorough product knowledge, organization, and highly detailed.

Skill:Ability to read, analyze and interpret documents, write business correspondence and effectively present information and respond to questions from other groups, managers and customers. Ability to  read blue prints. Ability to calculate figures and amounts such as discounts, UOM conversions, and Metric Conversions. Basic personal computer skills including Microsoft Office, and to also include Outlook, Adobe. Excellent Organizational, time management and communication skills.Positive attitude and ability to work independently, as well as a strong team player.

Physical/Environmental Demands:Light physical activity performing non-strenuous daily activities of an administrative nature