Regional Facilities Manager

Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong.  The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools.  In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Facilities Project Manager is responsible for continuously identifying opportunities to improve policies/processes and to enhance efficiency and exceed reactive repair expense control objectives. The Facilities Project Manager also delivers performance and execution of the 3rd party facility administration and national repair vendor teams through management of contract SLA's, setting and measuring overall performance metric expectations and training account team associates and leaders to exceed facilities repair and maintenance requirements. This role provides 24/7/365 afterhours/weekend and Facilities related critical incident support for field, internal and external vendor partners.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accountable for developing and implementing processes and overseeing projects to help control over $30 million in facility repairs and maintenance.
• Responsible for work order system data integrity including asset management, warranties, dispatch guidelines and dark/closed locations.
• Leads vendor management, training initiatives, and process enhancements to optimize repair and maintenance operations—ensuring cost efficiency and consistently exceeding service level expectations across the business.
• Reviews/approves service requests over $1000 in the work order management system.
• Analyzes data and identifies replacement, repair, and maintenance challenges; shares opportunities with the team to research, test and measure and improve facilities programs.
• Facilities team liaison for other business partners such as LP Safety, Risk Management, Property Management, Construction, PetsHotel Operations, Salon Services and Store Operations departments regarding Critical Incidents and Crisis Management.
• Assists and educates store managers and field leaders in managing their building, equipment repair, maintenance services and budget.
• Provides escalation support; is the point of contact for PHO partners, stores, and field leaders as it relates to facility vendor service levels and issues that arise after hours, weekends, holidays, and critical incident/disaster response (24/7/365 support).
• Develops, reviews, and approves disaster/critical incident project scopes with vendors and communicates all project aspects; ensures daily follow up with the store management team.
• Partners with internal partners, field, and regulatory agencies to complete repairs and provide documentation to meet inspection requirements.
• Develops and improves processes and training documents for the department, our vendors, and our store/field partners.
• Responsible for internal and external Facilities Fetch/SharePoint sites; this includes developing and managing content from various sources with team members.
• Responsible for proactively communicating with all business partners to ensure facilities repair processes are being followed to provide a clean and safe shopping experience for our customers and pets.
• Manages and directs vendors to complete reactive and scheduled projects; including but not limited to Roof Sweeps, Bunker remodels, Tenant Improvements, landlord requests and large-scale reactive remediation.
• Ensures reactive and planned repairs and maintenance are implemented in a timely manner and that assets are evaluated to determine repair vs. replace; manage projects and replaced asset data within the work order management system to provide business reports to leadership.
• Performs special projects at the direction of the department leaders.

 KEY COMPETENCIES

 Key competencies include, but are not limited to, the following:

• Proven project management skills
• Analytical and problem-solving skills
• Organizational and interpersonal communication (i.e., verbal and written) skills.
• Solid knowledge and understanding of computer applications (e.g., Word, Excel, PowerPoint, etc.)
• Accurate and timely reporting of data
• Self-guided individual
• Able to demonstrate intermediate math skills/understanding, i.e., calculations, percentages, and budget management.
• Able to demonstrate advanced negotiation skills, i.e., able to persuade, analyze, and dispute.
• Able to demonstrate multitasking skills, i.e., able to handle multiple projects at one time.
• Time management skills, i.e., produce work results that require legible reports, quick reference, and history documentation on projects.

EDUCATION AND EXPERIENCE

• Bachelor's degree from four-year accredited college or university
• 5 years facility repair and maintenance experience in a retail company; or reasonable combination of education and facility experience; or 5 years facility repair and maintenance experience with 2 years project/vendor/people management.
• Tactical experience with retail field and facilities operations, processes, procedures, and best practices in a multiple location retail environment.
• 3-5 years’ experience in project management, process improvement, facilities management, crisis management, disaster preparedness/response, retail operations, or other relevant business area.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.