Regional Customer Support Manager

Here's a rewritten version of the provided job description, anonymized so it doesn't reveal the company name or specific affiliations:

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**Position:** Regional Support Manager – Parts and Service

**General:**

The **Regional Support Manager** is responsible for overseeing the daily operations and activities of the parts and service departments within multiple branches in their assigned region. This includes providing sales support, technical assistance, and ensuring the profitability and performance of these departments. The role requires maintaining strong relationships with regional and branch leadership, as well as department managers, to ensure smooth operations and alignment with company objectives. 

The **Regional Support Manager** plays a key leadership role, guiding the personnel and processes of the parts and service departments to achieve optimal efficiency and customer satisfaction.

**Major Areas of Responsibility:**

- **Lead** all aspects of the parts and service departments across the assigned region.
  
- **Set expectations and performance standards** for staff in alignment with the company’s goals and values.
  
- **Guide the team’s daily operations** to maximize effectiveness and productivity.
  
- **Collaborate with leadership** to develop and execute strategic plans for parts and service that align with corporate objectives.
  
- Ensure **key performance metrics and business goals** are met, including those outlined by external partners and stakeholders.

- **Manage relationships** with suppliers to ensure strong collaboration and support.

- **Oversee parts inventory management** to meet targets, including inventory turnover, stock order ratios, and parts availability.

- **Provide technical support** and resolve service issues in collaboration with branch and service managers.

- **Manage warranty performance and recovery** for all branches in the region.

- **Support implementation of technician development plans** within service departments.

- **Optimize daily processes** within the parts and service departments for maximum efficiency.

- **Communicate with stakeholders and managers** to address current issues, needs, and opportunities for improvement.

- Work with branch teams to achieve **high performance ratings** from equipment manufacturers and external reviews.

- **Recruit, train, coach, and motivate staff** to meet business objectives and foster a positive work environment.

- **Build and maintain relationships** with key partners, suppliers, and OEM representatives to enhance collaboration and performance.

- **Perform other duties** as assigned by regional leadership.