Recruiting and Customer Service Representative

POSITION SUMMARY

ND Landscape Services has been providing Full-Service Landscaping for clients in the North Shore and Metro North area since 1980. We are seeking to hire a Recruiting and Customer Service Representative, who will be a key contributor to a seamless and supportive employee experience; managing everything from recruiting and onboarding to training, compliance, and employee relations. This role is ideal for someone who enjoys variety, thrives on collaboration, and takes pride in being the go-to resource for both staff and leadership.

Recruiting - ESSENTIAL RESPONSIBILITIES

·         Coordinate full-cycle recruitment efforts, including job postings, applicant screening, interview scheduling, and extending offers. Maintain the applicant tracking system and provide regular recruitment metrics.

·         Facilitate a smooth onboarding process by managing the completion of required documentation, processing HRIS information, and ensuring new hires have access to required systems and materials.

·         Manage the performance review process by tracking review schedules, distributing materials, and assisting managers with completion and follow-up.

·         Administer employee leave requests, including FMLA, PFML, and other leaves, ensuring all documentation and communication are accurate and compliant.

·         Maintain up-to-date employee records and assist with handling employee status changes such as onboarding, offboarding, promotions, and departmental transfers.

·         Assist with seasonal staffing and subcontractor onboarding, ensuring that all documentation, agreements, and procedures are completed in accordance with company standards.

Customer Service - DUTIES AND RESPONSIBILITIES:

·         Answer a multi-line phone system with ease

·         Facilitate communication by effectively navigating computer and phone systems, while following all company standards

·         Build and maintain customer relationships throughout all communications, while demonstrating a professional and positive image to our customers

·         Prioritize, research, and respond to requests for information, requirements, or issues

·         Demonstrate high quality performance through accuracy and attention to detail in a timely manner

·         Foster communication and exhibit exceptional customer service in all professional interactions for both internal and external customers

·         General office filing, mailing, maintaining printer/copier/fax machine

·         Take inventory and order office supplies when needed

·         Delivery of invoices and statements to customers

·         Weekly outgoing communication to customers regarding scheduling of services

·         Assist with general marketing tasks and maintain newsletter database for existing and prospective clients

COMPETENCIES

·         Strong communication skills, both written and verbal

·         Excellent organizational skills and keen attention to detail

·         Ability to handle confidential information with professionalism

·         Proficiency with HRIS and applicant tracking systems

·         Solutions-oriented and customer-focused mindset

·         Skilled at managing multiple tasks and shifting priorities

·         Team-oriented with the ability to work independently as needed

EXPERIENCE

·         Bachelor’s degree in related field

·         1-2 years of Recruiting experience

·         Familiarity with employment laws such as FMLA, PFML, and ADA

·         Experience using HR software systems and recruitment platforms

·         Proficient in Microsoft Office applications (Word, Excel, Outlook)

·         Bilingual (Spanish/English) is preferred

COMPENSATION AND BENEFITS

·         Pay range $50,000 to $55,000 Fulltime position

·         Eligible employees have access to a variety of company benefits including our health and dental plans, HSA, 401k, LTD, Life Insurance, Paid Time Off, and more!

ABOUT US

ND Landscape Services’ mission is simple: To drive the highest standard of landscape management. Our Core Values are the backbone of our business and guide our hiring process. We are:

·         Committed to Professionalism and Integrity

·         Passionate About Continuous Improvement

·         Dedicated to Creating WIN-WIN Relationships to Achieve Excellence

·         A Systems-Driven Company

·         Operate With a Sense of Urgency

If this position caught your eye, apply today!