Records Management Group Leader
confidential
Houston, TX
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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Auditing, Best Practices, Coaching, Communication Skills, Conflict Resolution, Continuous Improvement, Corporate Policies, Cost Control, Cost Forecasting, Customer Relations, Gross Margin, Identify Issues, Legal, Legal Standards, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Word, Onboarding, Operational Strategy, Organizational Skills, Paralegal, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Profit & Loss Analysis, Project Tracking, Project/Program Coordination, Project/Program Management, Quality Management, Quality Metrics, Records Management, Reporting Skills, Service Level Agreement (SLA), Talent Management, Team Lead/Manager
LOCATION
Houston, TX
POSTED
19 days ago
Growing local Houston company is seeking a Project Lead, Records- This role is local in Houston and Hybrid (in the office on occasion)-
SUMMARY
The Project Lead oversees the day-to-day operations of the Record Retrieval process and staff. Reporting to the Project Manager, you will serve as the primary client contact and internal supervisor, ensuring all service level agreements (SLAs) are met while driving continuous improvements in quality and operational efficiency.
The Project Lead oversees the day-to-day operations of the Record Retrieval process and staff. Reporting to the Project Manager, you will serve as the primary client contact and internal supervisor, ensuring all service level agreements (SLAs) are met while driving continuous improvements in quality and operational efficiency.
ESSENTIAL DUTIES & RESPONSIBILITIES
Project Coordination & Client Relations
- Client Liaison: Act as the primary point of contact for clients; manage daily interactions and facilitate internal activities to exceed expectations.
- Performance Monitoring: Track project metrics and quality standards, providing regular reports and recommendations for improvement to the Project Manager.
- Operational Oversight: Ensure all retrieval services align with agreed-upon SLAs and company policies.
- Problem Solving: Proactively troubleshoot, resolve, or escalate process and database quality issues.
- Financial Insight: Assist in analyzing gross profit margins, volume forecasting, and identifying cost-reduction opportunities.
- Compliance: Maintain a deep understanding of MRC policies to ensure team enforcement and compliance.
Service Excellence & Strategy
- Process Improvement: Identify and implement "best practice" standards to streamline operations and enhance service quality.
- Audit & Review: Conduct project audits and scope-of-work reviews as directed.
- Customer Advocacy: Manage customer concerns with a focus on high-level resolution and service recovery.
SUPERVISORY RESPONSIBILITIES
- Team Leadership: Directly supervise Record Retrieval Specialists.
- Talent Management: Lead hiring, onboarding, and training efforts.
- Performance Management: Responsible for work assignment, performance appraisals, coaching, and conflict resolution in accordance with company policy and legal standards.
QUALIFICATIONS
- Education: Bachelor’s degree preferred (significant management experience may be considered in lieu of a degree).
- Experience: 2+ years of staff management experience; legal or paralegal background preferred.
- Technical Skills: Proficiency in MS Office (Word/Excel) and experience managing SLAs or KPIs.
- Soft Skills: Strong organizational skills, excellent communication, and the ability to remain calm in high-pressure, fast-paced environments.
- Bonus: Familiarity with generating subpoenas and issuing legal records.
About the Company
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Company Confidential
Partnership Employment is a professional search firm offering exceptional talent and best-in-class service for your staffing and recruiting needs. We take staffing to the next level by setting new standards of excellence for both the quality of our candidates and customer service expectations. We pride ourselves on our ability to consistently deliver the right candidate to satisfy your needs, on-time and ready to work.
COMPANY SIZE
20 to 49 employeesINDUSTRY
Healthcare Services
FOUNDED
2003
WEBSITE
http://www.partnershipemployment.com/