Receptionist | Office Operations & Customer Support $18/hr
Ultimate Staffing Services
Towson, Maryland
Receptionist | Office Operations & Customer Support
Position Summary
The Receptionist | Office Operations & Customer Support role serves as the primary point of contact for customers, visitors, and vendors, both in person and by phone. This is a fully onsite position requiring strong multitasking skills and comfort handling a high volume of calls while delivering professional, friendly, and efficient service.
This role accurately identifies needs, routes inquiries appropriately, and provides administrative and clerical support to leadership and office teams to ensure smooth daily operations. The position requires onsite presence five days per week and may include occasional travel between local office locations.
Key Responsibilities
Customer Service & Phone Support
- Manage a high volume of incoming phone calls in a professional and courteous manner
- Answer calls promptly and route inquiries accurately according to established procedures
- Greet and assist in‑person visitors while balancing phone responsibilities
- Communicate clearly and resolve or escalate inquiries as appropriate
- Deliver consistent, solution‑oriented customer support
Administrative & Office Operations Support
- Prepare, distribute, and file invoices, labels, and signage
- Create and distribute computer‑generated signs, labels, and departmental materials
- Order, receive, and manage office supplies while maintaining appropriate inventory levels
- Sort and distribute mail; assist with daily deposit preparation as needed
- Maintain records related to gift certificates, new accounts, and donation requests
- Coordinate employee recognition items, including birthday cards and gift certificates
- Monitor office equipment functionality and report issues to management
- Maintain a clean, organized, and professional reception area
- Lift and carry up to 25 pounds as required
- Perform additional duties as assigned to support front desk coverage, customer service, and overall office efficiency
Qualifications
- Prior experience in a receptionist, front desk, or administrative support role preferred
- Strong verbal communication and customer service skills
- Ability to multitask and remain organized in a phone‑intensive, fast‑paced environment
- Basic proficiency with office technology and computer systems
- Professional demeanor, reliability, and attention to detail
Compensation & Benefits
- Pay Rate: $18-$22 per hour, based on experience and qualifications
- Benefits through Ultimate Staffing:
- Medical, dental, and life insurance eligiblity
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.