Receptionist/Customer Service Specialist

Overview:
This is a front-office support role at a plumbing/HVAC/mechanical company. You’ll be the first point of contact for customers while also handling administrative and office support tasks in a small, busy team environment. This company standard is similar to a “white glove” concierge position.

Main Responsibilities:

· Answer calls, greet customers, and manage appointments

· Provide customer service, including handling questions and resolving issues

· Process payments and enter customer/service data into systems

· Perform administrative tasks like data entry, filing, and recordkeeping

· Manage office operations (supplies, mail, equipment, kitchen upkeep) Support team members with general office needs

· Must be able to provide customer service to clients’ needs from beginning to end

· Comfortable with asking questions or suggesting improvements

· There may be occasional 24/7 service calls for emergencies (perhaps once a month max)

Key Skills & Qualifications:

· Must have 3 years’ experience in Receptionist / Customer Service work history with demonstrated tenure

· Strong customer service and communication skills

· Must be able to respond to difficult Customers/Clients and handle shifting priorities while maintaining a calm demeanor

· Comfortable with Microsoft Office and basic tech systems

· Organized, detail-oriented, and able to multitask

· Calm under pressure with good problem-solving abilities

· Reliable, punctual, and able to work on-site daily

· High school diploma required; industry familiarity is a plus

Other Requirements:

· Ability to lift up to 30lbs and sit for long periods

· Must pass a background check and drug test

· Worksite: 100% in office – no remote/hybrid

Bottom line: This is a customer-facing administrative role that blends receptionist duties with office coordination and light operations support.