Receptionist/ Customer Service Representative
Farmers Insurance
SANTA ANA, CA
Our agency in Santa Ana is growing and we have a customer service position open. If you have a natural ability to connect with people, we are interested in speaking with you.
This position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, and other additional clerical duties as directed by the agency owner or associates.
Salary Range: $17.00 - $21.00 per hour
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Retirement Plan
Career Growth Opportunities
Responsibilities
- Handle incoming calls- calls may involve basic policy questions and types of products we offer
- Assist agents with light administrative duties
- Immediately greet all customers, entering the office, in a friendly and helpful manner
Requirements
- Some customer service experience is required
- Organization skills
- Be a great self-starter with a sense of urgency
- Must have ability to multi-task
- Spanish speaker preferred
- Strong work ethic
About the Company
Farmers Insurance
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.