Receptionist / Administrative Assistant

About Us

FACT Professional, Inc. is a growing CPA firm serving individuals and businesses throughout the San Fernando Valley. We focus on providing exceptional client service while maintaining an organized and collaborative work environment.

Position Overview

We are seeking a full-time Receptionist / Administrative Assistant to join our team. This role is the first point of contact for our clients and helps ensure a welcoming and professional office experience.

The ideal candidate is organized, personable, reliable, and comfortable working in a busy professional office environment.

Responsibilities

• Answer and manage incoming phone calls and direct inquiries appropriately
• Greet clients and visitors in a professional and welcoming manner
• Schedule and confirm client appointments
• Respond to general client inquiries via phone and email
• Assist staff and management with administrative tasks and special projects
• Prepare and mail packages and correspondence
• Scan, file, and organize documents
• Maintain office supplies, break room, and common areas
• Assist with coordinating occasional office lunches or team events
• Maintain confidentiality of all clients and firm information

Additional support tasks may include:

Assisting with weekly client email communications using Mailchimp

Supporting client communication campaigns such as tax deadline reminders

Qualifications

• 1+ year of receptionist or front desk experience in a professional office environment
• Excellent customer service and communication skills
• Professional phone etiquette
• Strong organizational and multitasking abilities
• Reliable attendance and punctuality
• Proficiency with Microsoft Office and Outlook
• Fluent English required, bilingual is a plus

Preferred but not required

• Experience working in accounting, legal, financial, or medical offices
• Familiarity with Mailchimp or similar email marketing platforms

Busy Season Environment

Our office experiences increased client communication during tax season (January through April and August through October). The ideal candidate is comfortable managing multiple requests while maintaining professionalism and organization in a fast-paced environment.

Schedule

Monday through Friday
Typical office hours: 8:00AM – 5:00 PM
This is a full-time in-office position.

Compensation:
$20 – $25 per hour, depending on experience

Benefits

• Medical Insurance
• Vacation, Personal, Sick, and Holiday Pay
• 401(k) with Profit Sharing
• Stable and growing company environment