Receivables Management Specialist I
Citizens Energy Group
Indianapolis, Indiana
We have an exciting opportunity for a Receivables Management Specialist I to join our team!
The Receivables Management Specialist I performs a variety of credit and collections activities to improve collections on outstanding receivables and reduce bad debt. This role processes Contact Center requests such as applying or adjusting security deposits, directing and transferring customer payments, and transferring accounts receivable balances within the same business unit in compliance with Indiana Administrative Code and Citizens’ Terms and Conditions. Responsibilities include researching and issuing customer refunds, reviewing residential credit documentation for creditworthiness, resolving unposted payments, manually posting EFT payments, and generating adverse action letters in accordance with the Fair Credit Reporting Act. The position also manages credit and collections exceptions generated through the Customer Information System.
Citizens Energy Group offers a competitive salary and benefits including:
- Health, Dental & Vision
- Defined Benefit Pension Plan
- 401(k) Retirement Plan with company match
- Short Term Incentive Pay (STIP) Plan
- Health Savings Account (HSA) with company contribution
- Wellness Program
- Adoption and tuition assistance
- Employee Credit Union
- PTO and Paid Holidays
- Flexible Hybrid Work Schedule
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Minimum Hourly Wage: $20.96 (Grade 4)
- Process credit and collections transactions by completing Customer Information System and Contact Center requests related to payment transfers, receivable transfers, refunds, budget corrections, and deposit adjustments.
- Improve receivables and reduce bad debt by reviewing, analyzing, and resolving misapplied and unposted customer payments.
- Complete and analyze recurring reports to support cash flow improvement and bad debt reduction.
- Participate in ongoing employee training and development activities.
- Perform other duties as assigned.
- High School Graduate or equivalent.
- Proficient in the use of a personal computer and standard business software applications.
- Effective written and verbal communication skills.
- Ability to manage multiple tasks, meet deadlines, and work effectively in a high-volume, transaction-driven environment.
Preferred Skills/Qualifications
- Knowledge of the IURC Administrative code for gas, water, and wastewater.
- Knowledge of Citizens Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water.
- Knowledge of Citizens Customer Information System.
Job Posting Deadline: Open Until Filled
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
About the Company
Citizens Energy Group
There is no other company like Citizens Energy Group. We are the only company in the nation that operates utilities under a Public Charitable Trust solely for the benefit of customers and the community. Our success is based on our workforce that puts customers and quality first. Employment Philosophy Employees are the backbone of Citizens Energy Group. Employees are the most valued resource of the Utility, whether it's in our headquarters at 2020 N. Meridian Street, or at Citizens Gas located at 2150 Martin Luther King Street, Citizens Water located at 1220 Waterway Boulevard, or at Citizens Thermal located at 366 Kentucky Avenue, or at Citizens Oil located in southern Indiana; or one of our unregulated companies at Citizens Resources. We value safety integrity, diversity, teamwork and quality for all Citizens employees and customers. Citizens Benefits Package Career and educational growth is important. Citizens offers a competitive financial and benefits package, tuition reimbursement and a realm of other services designed to assist the needs of individuals and families. If you want to be part of a unique company and help it continue to build on its 100-year old foundation, consider career opportunities at Citizens Energy Group. Equal Opportunity Employer Citizens takes pride in and respects our employees and the communities we serve. This is reflected through our continuous efforts in hiring and developing a diverse work force - bringing to our management culture a variety of initiatives and improving the quality of our business. In order for us to grow and be successful as a utility, expand on our strengths, and prepare for the future, our objective is to continually bring together the skills and abilities of a diverse group of people to work toward a common goal of providing reliable, safe, gas service to our customers. We provide equal access to growth opportunities, training, and flexibility in order to meet the demands of work and family life. We are an Equal Opportunity Employer that recruits, hires, trains and promotes regardless of race, color, veteran status, age, disability, sex, national origin or religion. We value diversity in our workforce and in the communities we serve.