Quantum Fiber Specialist (Competitive Compensation)

We see Quantum Fiber as more than cables and modems; it's what connects Denver's communities. Pinnacle Partners Management, a marketing firm with heart, is looking for a Quantum Fiber Specialist who wants to make a difference. The Quantum Fiber Specialist will be the frontline hero for Lumen, ensuring every customer feels heard, helped, and happy.

As a Quantum Fiber Specialist, you’ll help customers fall in love with their Quantum Fiber connection. The Quantum Fiber Specialist will be there every step—from installation guidance to solving mysterious slowdowns—with a helpful tone and real solutions that stick.

Key Responsibilities of the Quantum Fiber Specialist

• Handle customer inquiries, resolve service issues, and guide users on Lumen Quantum Fiber solutions.
• Explain Quantum Fiber features, verify eligibility, and coordinate seamless account setup through Lumen systems.
• Diagnose service challenges, escalate complex cases to technical teams, and ensure reliable fiber performance.
• Document interactions, service milestones, and feedback in CRM systems to strengthen retention, compliance, and reporting accuracy.
• Partner with operations, sales, and technical support teams to uphold Lumen’s Quantum Fiber standards.
• Contribute to product launches, education campaigns, and engagement programs that elevate Lumen’s visibility and trust.

Minimum Qualifications of the Quantum Fiber Specialist

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, Marketing, or Technology preferred.
• Experience in customer support, technical support, or account management, ideally within telecommunications, fiber internet, or sales.
• Strong communication skills to explain Lumen Quantum Fiber service options clearly, build trust digitally, and adapt messaging across diverse segments.
• Foundational knowledge of fiber‑optic infrastructure, internet connectivity, and troubleshooting methods to ensure reliable Quantum Fiber delivery.
• Proficiency in CRM platforms and digital workflow tools to manage records, monitor engagement, and streamline processes for efficiency and compliance.