Quality Training Specialist Call Center
MultiCare Health System
Spokane, WA
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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Call Center Evaluation, Healthcare, Logistics, Market Share, Needs Assessment, Patient Care, Performance Management, Quality Management, Record Keeping, Stewardship
LOCATION
Spokane, WA
POSTED
30+ days ago
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Days, Schedule: Mon - Fri, 8am - 4:30pm
Position Summary
The Quality Specialist is responsible for conducting needs assessments and performance improvement activities in order to achieve a high level of both quality and efficiency. In partnership with directors, managers, and leaders, his or her position determines and maintains processes to achieve increasingly effective and efficient personnel performance and quality. This position assists in the development, coordination, and implementation of the orientation and continuing educational needs and activities of all staff members. The Quality Specialist ensures training aids/manuals/handbooks are maintained and functional, conducts new hire and continuing education training, and coordinates logistics and record keeping of training activities.
Requirements
Bachelor's degree or Associate's degree with two (2)+ years of relevant experience may be substituted
Participation in the Quality Management Internship may also be substituted for the Bachelor's degree requirement
Experience with automated information systems and computer software applications including data entry and retrieval required
Experience in a leadership and/or coaching position required
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
Belonging:We work to create a true sense of belonging for all our employees
Mission-driven:We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership:Washington state's largest community-based, locally governed health system
Employee-centric:Named Forbes "America's Best Employers by State" for several years running
Technology:"Most Wired" health care system 15 years in a row
Leading research:MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle:Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $56,347.00 - $81,095.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.
Associated benefit information can be viewed here.
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
About the Company
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