Provisioning Analyst
Intelliswift Software Inc
Lehi, UT
JOB DETAILS
SALARY
LOCATION
Lehi, UT
POSTED
25 days ago
Location: Lehi, UT (Hybrid)
Duration: 09 Months with Possible extension
Pay rate: $28.27/hr on W2
Duties:
- Creates new accounts for Digital Marketing, Document Cloud and Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination.
- Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning.
- Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly.
- Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team.
- Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress.
- Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems.
- Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors.
- Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning.
- Manages and maintains SharePoint accurate databases and internal dashboards.
- Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs.
- Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions.
- Operates in a professional manner when representing the organization both internally and externally.
- The candidate will be on a 30-day probationary period.
Skills:
- Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude.
- Must be detail oriented and well organized with the ability to work under pressure. Need to possess strong problem solving skills and flexibility.
- Need to have an even temperament, with excellent work ethic and commitment.
About the Company
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