Property Manager

Property Manager – Residential Apartment Community

Position Title: Property Manager

Reports To: District Property Manager

Location: Lakeland, FL

Unit Count: 320

Position Summary

The Property Manager is responsible for the overall operations, financial performance, and resident satisfaction of a residential apartment community. This role oversees leasing, maintenance coordination, rent collection, budgeting, vendor management, and compliance with housing regulations while ensuring the property is well-maintained, fully leased, and operating within budget.

The Property Manager serves as the primary point of contact for residents, staff, vendors, and ownership.

Essential Duties & Responsibilities

Property Operations

• Oversee daily operations of the apartment community
• Maintain a clean, safe, and attractive property appearance
• Conduct regular property inspections (grounds, common areas, vacant units)
• Ensure compliance with company policies, lease terms, and local/state housing laws
• Coordinate move-ins, move-outs, and unit turnover readiness
• Handle resident concerns and resolve complaints professionally and promptly
• Enforce lease rules and community policies

Leasing & Occupancy

• Monitor occupancy levels and implement leasing strategies
• Supervise leasing staff and approve applications
• Review rental applications, verify income, and ensure proper screening
• Set and adjust rental rates in accordance with market conditions and company guidelines
• Oversee marketing efforts including online listings, advertising, and outreach
• Conduct or assist with property tours as needed

Financial Management

• Collect rents, fees, and deposits
• Manage delinquency and execute collection procedures
• Prepare and manage monthly operating budgets
• Approve invoices and process accounts payable
• Review financial reports (P&L, rent roll, variance reports)
• Maximize NOI (Net Operating Income) and control expenses
• Prepare monthly owner reports

Maintenance Coordination

• Supervise maintenance staff or coordinate with maintenance contractors
• Prioritize and track work orders
• Schedule preventative maintenance
• Ensure vacant units are turned within company standards
• Coordinate emergency repairs
• Obtain bids and manage vendors/contractors

Compliance & Administration

• Ensure compliance with Fair Housing laws and local landlord-tenant regulations
• Maintain accurate resident files and lease documentation
• Oversee renewals and lease expiration tracking
• Manage inspections (insurance, safety, city, HUD if applicable)
• Maintain proper records and reporting in property management software

Staff Supervision

• Hire, train, and supervise leasing and maintenance staff
• Schedule staff and assign responsibilities
• Conduct performance reviews
• Promote a positive team environment and customer service culture

Required Qualifications

• High school diploma or equivalent (Associate or Bachelor's degree in Business, Real Estate, or related field preferred)
• 2–5 years of residential property management
• Strong knowledge of landlord-tenant law and Fair Housing regulations
• Experience with rent collection and delinquency management
• Proficiency with property management software (MRI and Nexus)
• Valid driver's license and reliable transportation

Preferred Certifications (not always required)

• Certified Apartment Manager (CAM)
• Accredited Residential Manager (ARM)
• Real Estate License (state dependent)

Key Skills & Competencies

• Customer service and conflict resolution
• Organization and time management
• Budgeting and financial reporting
• Leadership and staff supervision
• Sales and leasing ability
• Problem-solving and decision-making
• Communication (written and verbal)
• Vendor negotiation

Physical Requirements

• Ability to walk the property frequently
• Climb stairs and access multiple floors
• Occasionally lift up to 25lbs
• Work indoors and outdoors in varying weather

Work Schedule

• Typically Monday–Friday business hours
• Some evenings, weekends, and on-call availability for emergencies

Compensation & Benefits

• Salary: $30.00/hr.
• Multi-level monthly bonus structure
• Leasing or occupancy bonus potential
• Semi-annual bonuses
• Health, dental, vision insurance
• Voluntary benefits such as Disability/ Accident / Critical Illness
• Paid time off and holidays
• Housing discount
• Retirement plan (401k)

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