Property Manager

Position Summary

The Property Manager at Newbury Living is responsible for the overall performance and operations of a 206-unit portfolio spanning two properties and three buildings, including 52 LIHTC-designated units. This role ensures the community operates efficiently, meets occupancy and revenue goals, maintains regulatory compliance, and delivers an exceptional resident experience.

The Property Manager will manage financials, oversee leasing strategy, and maintain compliance with LIHTC regulations while upholding Newbury Living’s standards.

Key Responsibilities

Operations & Leadership

• Oversee daily operations across all buildings, ensuring consistency in service and standards

• Foster a positive team culture focused on accountability, performance, and resident satisfaction

• Conduct regular property inspections to ensure curb appeal and asset preservation

Leasing & Occupancy

• Drive leasing performance to meet or exceed occupancy goals

• Monitor traffic, leasing trends, and conversion ratios; adjust strategies as needed

• Support leasing staff with tours, closing techniques, and follow-up processes

• Ensure accurate and compliant lease execution

Financial Management

• Monitor income, expenses, and delinquency; take corrective action when needed

• Approve invoices, manage vendor relationships, and control operating costs

• Maximize NOI through strategic decision-making and revenue management

LIHTC Compliance (52 Units)

• Ensure full compliance with LIHTC program requirements

• Oversee income certifications, recertifications, and file audits

• Maintain accurate and organized compliance documentation

• Coordinate with compliance partners and prepare for audits or inspections

Resident Relations

• Deliver a high level of customer service and promptly resolve resident concerns

• Manage escalated issues professionally and effectively

• Promote resident retention through engagement and service initiatives

Maintenance Oversight

• Partner with maintenance team to ensure timely completion of work orders

• Oversee preventative maintenance programs and unit turns

• Ensure compliance with safety standards and local regulations

Qualifications

• 2+ years of property management experience (multifamily required)

• Experience managing multiple buildings or assets preferred

• LIHTC experience strongly preferred (certification a plus)

• Strong financial acumen and budget management experience

• Excellent communication and problem-solving abilities

• Proficiency in property management software (AppFolio a plus)