Property Claims Representative- Countryway

COUNTRYWAY INSURANCE

Property Claims Representative

Make a Real Difference for Policyholders When It Matters Most

At Countryway Insurance — a proud member of the Virginia Farm Bureau family of companies — we've been protecting what matters most to our policyholders for decades. We're looking for a skilled and compassionate Property Claims Representative to join our Richmond team and be the trusted guide our customers turn to when life gets difficult.

If you're a detail-oriented claims professional who thrives on solving problems, communicating clearly, and delivering fair resolutions — this role was built for you.

Location: Richmond, VA — West Creek Campus

Schedule: Mon–Fri, 8:00 AM – 4:30 PM

Type: Full-Time, Salaried with Benefits

Hours: 37.5-Hour Work Week

As a PCR, you'll be the linchpin of our claims operation — investigating losses, evaluating damage, and guiding policyholders toward prompt and fair resolution. Your day-to-day will include:

• Investigate and settle all assigned property damage and liability claims with accuracy and care
• Evaluate claims using photos, measurements, Xactimate estimating, and virtual inspection methods
• Communicate proactively with policyholders, agents, and internal teams throughout the claims process
• Assign claims to Independent Adjusters as appropriate and manage those relationships
• Respond promptly to complaints and ensure compliance with the Unfair Claim Settlement Practices Act
• Advise the Underwriting Department on poor risk exposures identified during claims
• Maintain thorough, timely documentation and reporting on all claim files
• Mentor and support fellow claims team members as needed

Required Qualifications:

• College degree or equivalent professional experience in insurance claims
• Prior experience handling property insurance claims
• Proficiency in Xactimate estimating software
• Strong working knowledge of building components and construction
• Ability to write estimates using virtual inspection techniques
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to manage a high-volume caseload
• Demonstrated customer service excellence and claims investigation ability

Preferred Qualifications:

• 5+ years of property claims experience
• Deep knowledge of insurance contract language and coverage interpretation

We believe that people who are well cared for do their best work. At Virginia Farm Bureau, you'll find a supportive culture, room to grow, and a benefits package that truly delivers:

• Medical and dental insurance available on Day 1 — no waiting period
• Generous 401(k) with meaningful employer contributions
• Excellent Paid Time Off (PTO) plan
• Paid training and continuing education reimbursement
• Ongoing career development and role support
• A Monday–Friday schedule that respects your time — 37.5 hours per week, no weekends

Countryway Insurance is part of the Virginia Farm Bureau Companies — a statewide organization with deep roots in Virginia's agricultural and rural communities. We're mission-driven, member-focused, and proud to support the people and places that make Virginia home. Join a team where your work has real impact.