Property & Casualty Insurance Customer Service Representative

Small family owned and operated independent insurance agency seeking a customer-oriented customer service representative. In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience. As a customer service representative (CSR), you will provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Problem-solving comes naturally to the best customer care specialists, they are confident at troubleshooting and investigate if they dont have enough information. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Salary Range: $18.00 - $24.00 per hour

Hourly Base Salary + Bonus Opportunities

Health Insurance

Dental Insurance

Career Growth Opportunities

Mon-Fri Schedule

Paid Time Off (PTO)

Long-term career growth

Licensing Assistance

Work-Live Balance

Mentorship with Established Agent

Pay Raise Opportunities

Flexible Hours

Weekends Off

Paid Holidays

Responsibilities

• Manage a large volume of incoming calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Answer customer inquiries on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Property & Casualty Insurance License - Preferred but not required
• Required minimum of 2 years customer support experience in the P&C insurance industry.
• Possess excellent oral, written, and interpersonal communication skills
• Ability to multitask, prioritize and manage time in a fast-paced, structured work environment
• Strong phone contact handling skills and active listening
• Active listening, compassion and displaying empathy for the customer
• High school degree