Project Management - IT Project Manager
Progression Inc
Middletown, PA
JOB DETAILS
SALARY
$200,000–$210,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Architectural Services, Business Plan, Business Processes, Call Center Integration, Call Center Telephony, Call Centers, Change Control, Configuration Management, Documentation, Enterprise Architecture, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Maintain Compliance, Meeting Minutes, Middleware, Onboarding, PCI, Project Evaluation, Project Lifecycle, Project Management Body of Knowledge (PMBOK), Project/Program Management, Quality Assurance, RAID Storage, Regulatory Compliance, Regulatory Requirements, Release Management/Engineering, Requirements Management, Risk Management, Schedule Development, Scrum Project Management and Software Development, Security Compliance, Software Development, Status Reports, System Integration (SI), Technical Delivery, Test Scripts, Testing, Voice Response Systems
LOCATION
Middletown, PA
POSTED
18 days ago
IT Project Manager
Middleburg, PA (Hybrid)
Pay From: $200,000 Per Year
MUST:
Experienced IT Project Manager
7+ years of hands-on IT project management experience delivering complex, multi-stream technology initiatives
5+ years of real-world experience delivering a tolling Back Office System
Proven ability to manage full project lifecycle using PMBOK methodologies (Initiate, Plan, Execute, Monitor/Control, Close)
Expert-level experience managing scope, schedule, quality, communications, vendors, resources, change, and systems integration
Strong working knowledge of ITIL / ITSM processes (Incident, Problem, Change, Release, Configuration Management)
DUTIES:
Serve as a core member of the IT Project Management Office supporting enterprise-wide technology initiatives
Plan, execute, and deliver complex technology projects spanning software development, enterprise architecture, infrastructure, contact center solutions, and enterprise platforms
Manage projects through the full lifecycle using PMBOK-aligned methodologies
Define project scope, gather and refine requirements, and align business and technical objectives across multiple workstreams
Develop and maintain project schedules, roadmaps, plans, RAID logs, communication plans, and quality frameworks using PMBOK, ITIL, Scrum, and SAFe standards
Coordinate internal teams, contractors, system integrators, and vendors to deliver contractual milestones and commitments
Prepare and maintain project documentation including meeting minutes, status reports, business process plans, test scripts, and change control artifacts
Identify, analyze, and manage project risks, issues, assumptions, and dependencies across interconnected business and technical environments
Lead governance forums, steering committees, and stakeholder sessions to drive decision-making and delivery alignment
Oversee implementation and integration of contact center platforms, telephony and IVR systems, middleware, PCI-compliant workflows, payment interfaces, and third-party integrations
Partner with infrastructure and security teams to ensure compliance with security standards, architectural roadmaps, and regulatory requirements
Plan and execute go-live and cutover activities including readiness assessments, deployment planning, execution oversight, and post-implementation stabilization
Support onboarding, offboarding, QA, testing, and operational readiness activities
*Progression Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.* #INDPRO
About the Company
P
Progression Inc
INDUSTRY
Computer/IT Services