Project and Program Management - Program Coordinator 2 - 3020142

Job#: 3020142

Job Description:

Program Coordinator

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Program Coordinator to join our client, a multinational technology corporation.

Client: Multinational technology corporation

Terms: 4‑month contract, with expected extension up to 18 months

Location: Fully remote within the U.S.; must be available during standard PST business hours

Application Process: Please apply through the platform where you found this posting.

Overview

The Program Coordinator will support the Client Operations team, which manages key operational processes to ensure a smooth, compliant, and efficient contracting experience. This role focuses on contract processing, CRM ticket management, and process optimization through data analysis and reporting.

You will review and process contracts submitted by internal sellers, prepare documents for signature, and implement finalized contracts. The role does not involve client interaction but requires frequent collaboration with legal, finance, and other internal teams. The team sits within Account Services/Advertising and supports internal sellers with onboarding and contract workflows.

Responsibilities:

1.Process Execution & Maintenance

· Follow established procedures to execute operational processes in alignment with compliance and controls.

2.Process Optimization & Business Improvement

· Identify process pain points and recommend improvements.

· Support monitoring and evaluation of process performance using data insights.

· Assist with benchmarking and data interpretation to align with best practices.

3.Tier 2 Support

· Resolve escalated cases requiring additional nuance beyond Tier 1 vendor support.

· Recommend improvements to Tier 1 process guides to reduce escalations.

4.Data Management & Reporting

· Compile and distribute reports on process metrics, contract status, and account adjustments.

· Maintain data accuracy and integrity within CRM and related systems.

5.Communication

• Share findings and insights with Client Ops management to support continuous improvement.

Required qualifications:

• Experience in client operations, process improvement, or contract management.

• Strong analytical skills with the ability to interpret data and benchmark performance metrics.

• Excellent written communication skills for documenting processes.

• Ability to collaborate with legal, sales, and customer success teams.

• Proficiency with CRM systems and data management tools.

• Ability to manage multiple tasks in a fast‑paced environment.

• English proficiency

Top 3 Requirements

1. Minimum 2 years of experience with Process Execution & Compliance

2. Minimum 2 years of experience with Data Analysis & Reporting (PowerBI is preferred)

3. Minimum 1 year of experience with CRM Systems & Data Management Tools Proficiency

Typical Day

A typical day includes approximately one hour of peer review, four to five hours of ticket and case work, preparing and reviewing contracts, implementation tasks, responding to internal stakeholders, managing email communication, and analyzing data.

Interview Process

· Target start: ASAP (week of 2/2)

· One interview round with the sponsor and a team member. Candidates should be prepared to discuss relevant experience and alignment with the role.

Why This Opportunity

This role is ideal for individuals who are detail‑oriented, analytical, and passionate about improving operational processes. If you enjoy collaborating with cross‑functional teams, streamlining workflows, and ensuring compliance, we encourage you to apply.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.