Program Specialist 3: Intake Advisor and Admissions Specialist

Program Specialist 3: Intake Advisor and Admissions Specialist

SALARY:   $56,880 - $64,440

LOCATION: Lynnwood, Washington

DESCRIPTION:   

This position plays a critical role in safeguarding the integrity of Edmonds College

admissions and enrollment processes. Program Specialist 3 works in the Enrollment Services office under general direction and reports to the Assistant Dean of Enrollment & Student Services (Hajira Syed). This position will focus on identifying, investigating, and mitigating potential admission and enrollment fraud, in alignment with the State Board for Community and Technical Colleges (SBCTC) fraud prevention guidelines. This role supports the Office of the Registrar by analyzing application patterns, verifying student identities, and collaborating with internal and external stakeholders to ensure compliance and protect institutional resources. 

This position also provides intake advising, in specific to non-award seeking students. Facilitate their admissions, placement, and enrollment process. Additionally provide initial guidance and get them in touch with other support services if needed. This position will also provide backup coverage for customer service modalities as needed, delivering inclusive, professional support across in-person, phone, email, and virtual platforms.

The nature of the work is professional and requires the ability to work independently, interpret, and apply federal, state, and college policies, procedures, and regulations, as well as coordinate with Student Services programs (Financial Aid, Cashiers, Advising, Credentials, and Enrollment) to ensure that college administrative capabilities are maintained. It requires a high level of confidentiality, attention to detail, and the ability to communicate effectively and empathetically with a diverse student population.

This is a classified position reporting to the Associate Dean of Enrollment Services.

For information on applying, please see Application Procedures and Required Documents, below. Applications received by February 13, 2026 at 5pm PST  will receive priority consideration. Position is opened until filled. 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Monitor and analyze student applications for indicators of potential fraud using established protocols and evolving patterns.
• Conduct identity verification processes in accordance with SBCTC guidelines and institutional policies.
• Collaborate with departments such as Financial Aid, Student Financial Services, and IT to investigate and resolve suspected fraudulent activity.
• Maintain accurate documentation of investigations and outcomes for audit and reporting purposes.
• Develop and refine fraud detection workflows and contribute to training materials for staff.
• Communicate with suspected applicants in a professional, tactful, and de-escalatory manner.
• Point of contact for any identity theft investigation initiated by the US Department of Education and related entities.
• Stay informed of emerging fraud tactics and recommend proactive countermeasures.
• Participate in SBCTC fraud prevention training and contribute to institutional reporting obligations.
• Process admissions applications for domestic students including new, Running Start, returning, and Transitional Studies.
• Process coding in the student management system and send communications for all admissions information including, but not limited to, missing admissions information, residency classifications, and identity verifications.
• Guide non-award seeking students through the admissions process.
• Clarify non-award degree status by explaining what it means, including the limitations on financial aid eligibility. And explain the process for potentially changing to a degree seeking status. 
• Process placement for Math and English if necessary.
• Provide registration/enrollment assistance.
• Acting as a liaison and resource person to quickly resolve initial enrollment difficulties, system errors, and application hurdles.
• Interpret policies by providing accurate information on relevant college policies and procedures.  
• Provide inclusive, equitable and professional customer service to students, staff, faculty
• and community members.
• Assist customers in all modalities: in-person, phones, email, and virtually.
• Use College resources (College website, ctcLink, catalog, and student handbook) to
• assist customers.
• Explain college policies, procedures, and program information in a friendly, caring and
• informative manner.
• Refer inquiries appropriately and accurately across departments.
• Distribute information in compliance with FERPA, SBCTC and Edmonds policies,
• procedures, and guidelines.
• Collect and process documents in accordance with our policies, procedures, and guidelines.
• Related duties as required to support the goals, objectives and mission of the department, division and college.
• Other duties and projects as assigned by the Associate Dean of Enrollment Services

REQUIRED QUALIFICATIONS:

• Two years of full-time experience in higher education, public services, program coordination or related experience
• Experience advising students or customers in complex or high-volume settings
• Ability to interpret and apply federal, state, and institutional policies
• Strong interpersonal skills, including conflict resolution and effective communication
• Proficiency in Microsoft Office, Google Workspace, and online student systems

DESIRED QUALIFICATIONS:

• Associate’s degree with relevant experience
• Familiarity with admissions, advising, or registration procedures
• Experience using PeopleSoft or ctcLink
• Knowledge of Washington State financial aid policies and programs

PHYSICAL WORK ENVIRONMENT:

Work is typically performed in an office setting, and onsite/in-person. The ability to sit at a desk/computer station, bend, stoop, walk and generally move around the office to consult with others, work within a busy environment and remain focused on tasks. Inventory management requires some lifting and moving of objects up to 30lbs. Excellent communication skills are essential. This includes the ability to speak clearly and fully comprehend written and spoken English and will include communication with people for whom English is not their first language. This also includes the ability to produce clearly written documents. Those who are multilingual are strongly encouraged to apply. 

WORK SCHEDULE:

40-hour work week. Monday through Friday with varying start and end times (8:00am-4:30pm or 8:30am-5:00pm).  Occasionally weekends per quarter if needed. 

COMPENSATION:  

Salary is range 53.  Beginning salary is $56,880.00 - $64,440.00 annually, with progressive increases to $76,608.00, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options and more. Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, 3 personal leave days, and 14 vacation days per year (incremental increases to 24 vacation days per year).

CONDITIONS OF EMPLOYMENT: 

• • You must document your citizenship or employment authorization within three days of hire.

• Criminal background check.  Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

• All new positions are contingent upon funding.
• At this time, Edmonds College does not sponsor H1-B Visas.
• Complete, sign, and submit Declaration Regarding Sexual Misconduct

APPLICATION PROCEDURES AND REQUIRED DOCUMENTS: 

All applicants must apply online. No paper submissions or emailed materials will be accepted. Your online application must include the following documents in order to be complete: 

1. Cover letter that addresses the required qualifications
2. Current resume
3. Names and contact information for three references. 
4. For veterans' preference, please scan and attach your DD214, Member-4 Form

Important, if this posting is on an external website other than www.edmonds.edu/hr or Edmonds College Job Opportunities please follow one of these links to apply. Applying via an external webpage will not enter our application system.

ABOUT THE COLLEGE: 

Established in 1967, Edmonds College is a public state college. It focuses on academic excellence, student success, and engagement, which reflect the three aspects of its mission: Teaching | Learning | Community.  It serves about 18,000 students annually, including more than 800 international students from more than 55 countries. The college offers nearly 66 associate degrees and 111 professional certificates in 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edmonds.edu. 

EEO/AFFIRMATIVE ACTION STATEMENT: 

The college provides equal opportunity in education and in employment per state and federal law. The college prohibits discrimination against any person due to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. For questions about our nondiscrimination policy or gender equality and athletic teams, contact Kathy Smith (Title IX and Section 504 Coordinator/Investigator); Clearview Building, Room 122B; kathy.smith@edmonds.edu, 425.640.1814.

JEANNE CLERY STATEMENT: