Program/ Project Manager

Job Id: 798302

Program Manager- AI/ML

Location: 1200 East Main Street, Richmond, VA 23219

Client: VA VRS

Duration: 06 Months

Job Description:

The PM - Document Management is responsible for leading and managing a team of document management professionals who support the organization's enterprise document capture, routing, storage, and retrieval operations

Essential Duties and Responsibilities| Staff Leadership and Program Oversight

• Directly manage, mentor, and develop a team of document management specialists, setting performance expectations, conducting evaluations, and fostering professional growth.
• Establish and maintain program governance, including service level agreements (SLAs), key performance indicators (KPIs), and operational metrics for the document management function.
• Coordinate cross-functional project activities, manage timelines, and ensure deliverables align with organizational priorities and resource constraints.
• Provide regular status reporting to senior leadership on program health, risks, and improvement initiatives.

Business Process Analysis and Improvement

• Conduct comprehensive assessments of current document management processes, identifying bottlenecks, redundancies, and opportunities for optimization.
• Develop detailed process flow documentation, functional flow diagrams, and current-state/future-state analyses using industry-standard methodologies.
• Design and implement business process improvements that streamline document intake, classification, routing, and archival across all input channels (fax, email, physical mail, electronic submission).
• Apply Lean, Six Sigma, or equivalent continuous improvement frameworks to measure and sustain process gains.

Document Capture and Routing Technologies

• Serve as the subject matter expert for fax server and document capture platforms, including RightFax and Kofax, managing configuration, rule sets, and integration with downstream systems.
• Design and maintain automated routing rules that interpret inbound documents from fax, email, scanned mail, and other sources, ensuring accurate delivery to appropriate queues, departments, or workflows.
• Oversee the integration of capture technologies with enterprise content management (ECM) platforms and line-of-business applications.
• Evaluate emerging capture and intelligent document processing (IDP) solutions and make recommendations for technology adoption or upgrades.
• Electronic Document and Content Management Systems
• Manage and optimize the organization's electronic document/content management system (EDMS/ECM), with hands-on experience in one or more platforms such as Laserfiche, IBM FileNet, or Hyland (OnBase/Perceptive Content).
• Define and enforce document taxonomy, metadata schemas, retention schedules, and access control policies within the ECM environment.
• Partner with IT and application teams to maintain system health, plan upgrades, and ensure high availability of document management infrastructure. AI/ML-Driven Automation
• Identify and implement AI/ML-based solutions for intelligent document classification, optical character recognition (OCR) enhancement, natural language processing (NLP), and automated data extraction.
• Develop and refine machine learning models and rule sets that enable the system to sort, classify, and route documents with minimal human intervention, continuously improving accuracy through feedback loops.
• Quantify automation benefits through metrics such as reduction in manual processing hours, error rates, and cycle times; present business cases for expanded AI/ML adoption.
• Stay current with advancements in intelligent automation, generative AI, and document intelligence platforms to maintain a forward-looking technology roadmap.

Stakeholder Engagement and Requirements Management

• Facilitate requirements-gathering sessions with business stakeholders across departments to understand document handling needs, pain points, and compliance obligations.
• Translate business requirements into technical specifications and solution designs that development and infrastructure teams can execute.
• Communicate complex technical concepts to non-technical audiences, ensuring stakeholder alignment and informed decision-making.
• Serve as the liaison between business units, IT, vendors, and compliance teams for all document management initiatives.

PMP, Document Management, Lean Sixma, ML, Enterprise data capturing, KPIs