Program Manager - The Way Out Center
The Salvation Army Northwest Division
Rancho Palos Verdes, CA
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JOB DETAILS
SALARY
$30–$30.01 Per Hour
JOB TYPE
Part-time, Employee
SKILLS
Background Investigation, Blowers, Budget Reporting, Budgeting, CPR Certification, Case Management, Communication Skills, Community and Social Services, Customer Support/Service, Data Entry, Demographics, Desktop PC, Driver's License, First Aid, Fundraising, Homeless Services, Housekeeping/Cleaning, Identify Issues, Interpersonal Skills, Laptop PC, Lift/Move 30 Pounds, Material Moving, Microsoft Product Family, Music, Office Management, On Call, Pathogens, People Management, Physical Demands, Policy Development, Policy Implementation, Presentation/Verbal Skills, Procedure Implementation, Project/Program Management, Psychiatry and Mental Health, Psychology, Records Management, Reporting Skills, Social Work, Staff Training, Team Player, Training/Teaching, Volunteer Management, Word Processing
LOCATION
Rancho Palos Verdes, CA
POSTED
30+ days ago
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.
SCOPE OF POSITION:
Under the supervision of the Director of Social Services, The Way Out Center Program Manager will be responsible for all administrative, program and personnel functions along with day-to-day operations of The Way Out Center Program.
EDUCATION AND WORK EXPERIENCE:
Bachelor of Science or Arts Degree in social work, psychology, or other related field preferred
Center management experience could be considered in lieu of degree
Experience supervising staff and volunteers
Experience working with the homeless population
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Knowledge of social services, local resources, and referrals as appropriate
Possess general computer and keyboarding skills
Knowledge of Microsoft Suite and recordkeeping systems
Effective verbal and written communication
Capable of observing and communicating effectively with staff, volunteers, program participants, and the community
Effective interpersonal skills effectively working in a team and with diverse populations
Capable of scheduling, performing, and maintaining data entry, contract compliance, budgeting, and reporting
De-escalation training
Over 21 years of age
Possess a Valid State Driver License
Pass a Criminal and Driver Background Check
Peer Support Certification preferred or obtained within 90 days of hire
Have or complete De-escalation training
Proficiency with CMIS/HMIS software preferred
Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire
Experience supervising staff and volunteers
Experience working with homeless demographic
ESSENTIAL DUTIES AND RESPONSIBILITES:
Represent The Salvation Army and respect and work within its Christian tenets
Supervise The Way Out Center employees, participants, and volunteers
Ability to work a flexible schedule to offset daily workloads or staffing shortfalls; find replacement staff
Supervise all work areas within the office:
Office Management
Development/implementation of policies, procedures, systems and forms
Case management
Records management
Data collection and statistical reporting
Quality customer service
Billing
Train The Way Out Center staff on positions, TSA policies/procedures, and continuing education as needed
Assist Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits
Meet with employees/volunteers regularly to exchange information and discuss issues affecting the program
Prepare procedural manuals and policies with guidance from the Director of Social Services
Prepare reports as required by the Director of Social Services
Regularly monitor the accuracy, completeness, and timeliness of all functions of the office
Serve as a point of contact for information and represent The Way out Center to the community
Respond to all inquiries within established guidelines; represent TSA at community meetings and events
Provide outreach services outside The Way Out Center to recruit program applicants
Train staff and volunteers in the use of automated systems and word processing software, introduce new versions or functions, trouble shoot problems, and attend meetings
Supervise the management, retrieval, and destruction of records within established guidelines
Schedule/provide guest transportation to/from appointments, meetings, and employment as required
Manage appeals of participants that have been terminated from The Way Out Center and make decisions regarding appeals, unless directly involved
If directly involved with the termination or appeal, the Social Services Director makes the determination
Able to be on-call for programming emergencies
Perform The Way Out Center tasks required, which may include but not be limited to the following:
Oversight of outreach
Intake and placement of new participants
Case management
Emergency Assistance Programs (food, clothing, transportation, etc.)
Life Skills Classes including the demonstration kitchen
Turning over of units
Monthly Case Reviews for all participants
Random unit checks
Aftercare services
Follow-up services
Seasonal and special Events
Perform other tasks as assigned
PHYSICAL REQUIREMENTS:
Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Operate a multi-line telephone
Operate a desktop or laptop computer
Lift up to 30 pounds regularly and 50 pounds occasionally
Access and produce information from a computer
Understand written information
Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed
Turnover center units
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
WORKING CONDITIONS:
The work is typically performed in a shelter environment with office spaces, communal living areas, a kitchen and individual bathrooms
Fast-paced environment with frequent interruptions requiring adaptability, compassion, and resilience
Frequent loud noises due to group conversations, TV or music playing, and clients in mental health crisis
Irregular hours, including nights, weekends and holidays
The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.
The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.
Qualifications
Education
Bachelors of Social Work (preferred)
Experience
Center management experience (preferred)
3 years: Experience working with homeless and vulnerable populations (required)
3 years: Supervisory experience (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
About the Company
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