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Program Director

HighRadius

Houston, TX

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JOB DETAILS
SKILLS
Benchmarking, Best Practices, Budget Management, Change Management, Change Requests/Orders, Cloud Computing, Consulting, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Establish Priorities, Interpersonal Skills, Leadership, Mentoring, Negotiation Skills, Order to Cash, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Return on Investment (ROI), Sales Management, Software as a Service (SaaS), Team Lead/Manager, Team Player, Time Management, Willing to Travel, Writing Skills
LOCATION
Houston, TX
POSTED
1 day ago

The Program Director will play a key role on the Consulting team as we continue on our high-growth journey. In this role, youll be hands on, managing multiple complex cloud-based SaaS integration projects from start to finish. You will become a trusted adviser to our customers, building strong relationships with both clients and internal stakeholders, leading a team to deliver the highest customer satisfaction. Youre a great fit if you thrive in a fast-paced environment and are a dynamic, collaborative leader that has a track record of rallying and mentoring teams to success.

Responsibilities:

  • Build and strengthen relationships with assigned portfolio of external and internal stakeholders to drive a high-quality experience for our clients.
  • Orchestrate and lead HighRadius implementation services and affiliated projects for assigned portfolio of clients (5-10), including activities such as developing plans, estimations, defining scope, facilitating change management, negotiations, etc
  • Provide insights and industry experience in building and iterating upon best practices and benchmarks from completed projects. Resulting to a high satisfaction and low-effort experiences for our clients.
  • Achieve strategic trusted adviser-level relationship with Clients. Create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
  • Manage client expectations, risks and project issues. Triage client escalation while working with CVMs and HRC leadership.
  • Anticipate and mitigate change in scope, ensuring that project is delivered on-time and on-budget. Conduct and implement a balanced scope and change request process.
  • Lead and enable an agile, customer-obsessed team of project managers and consultants
  • Identify and provide org change management assessment to determine OCM requirements (training, communications, benefits realization)

Requirements:

  • Bachelors degree required
  • 10+ years of progressive consulting end-to-end project management experience, including experience working with external clients
  • Experience in functional or technical role program managing O2C implementations
  • Independent thinking with keen problem solving skills
  • High organization and prioritization skills
  • Excellent verbal, written and interpersonal skills
  • Willingness to travel up to 40%

About the Company

H

HighRadius