Program Coordinator - Parking Services
Central Washington University
Ellensburg, WA
Job Summary
Central Washington University is recruiting a Program Coordinator to join our Parking Services team in Ellensburg, Washington. This role is an important member of our team as they coordinate daily parking operations and compliance, supports students and staff with parking services, and helps maintain a safe, well-organized campus environment for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a competitive salary plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025.
Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator.
The Role:
The Program Coordinator will coordinate the daily permit process, parking citation appeal process, citation payment process and office operations for parking services program. The position will independently advise students, university staff and public regarding parking operations, policies, and procedures. The position will ensure parking policies and procedures are followed in the daily operation of the office.
Parking services employees directly affect the vision, mission, and values of Central Washington University by promoting a campus environment that ensures the safety and physical well-being of all students, faculty, and staff. All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence.
Job Duties
Coordinate Parking Services Permit/Appeal Operation:
- Coordinate operations for the parking services program including daily permits and citation payments: Responsible for providing compliance information, receiving payments, issuing permits, and entering data in system(s). Establish office procedures, standards, priorities, and deadlines. Authorize exceptions if needed
- Independently advise students, university staff and public regarding parking operations, policies, and procedures. Typically, will provide extensive initial contact with customers at the front counter
- Coordinate the parking citation appeal process: Provide information regarding the appeal process. Obtain appellant's past history, prepare parking pictures for review and prepare relevant data for the appeal board. Coordinate meetings among all constituents involved. Discuss any concerns or waivers authorized. Process (track) all appeals using the system. Attend board meetings and take notes. Record decisions and apply decisions in the system generating letters to ensure compliance by the department, court protocol and to provide rights to appellant
- Balance daily transactions and prepare bank deposits; May deposit money as needed
- Exercise independent judgement while interpreting and applying the parking rules and advising students/staff and general public of those rules
- Ensure parking policies and procedures are followed in the daily operation of the office
- Cross train appropriate staff to ensure appropriate program coverage
- Monitor program activities in relation to established program goals
- Attend meetings as the program representative
- Provide information to Cashier's office on current prices and citations
Department Support:
- Attend meetings, record minutes, compose edit and type letters for the department
- Ensure students have necessary resources
- Assist in review of policy and potential issues that concern parking operations
- Assist in directing the work of students; serve as mentor, coach, and leader; and resolve complaints or issues
- Actively engage in recruitment and hiring new student employees
Website, Reports, Database:
- Maintain the parking website updating and developing information for Central Today
- Develop and maintain reports utilizing the parking computer management system, word processing software and spreadsheet software
- Coordinate the database between the parking system and student database MyCWU
-Perform other duties as assigned
Minimum Qualifications
- Excellent oral and written communication skills
- Experience working records management and reporting systems
- Experience working with confidential and sensitive information and records
- Experience utilizing computer software such as MS Office to create and edit documents
- Experience utilizing e-mail software to send/receive email and schedule appointments
- Demonstrated ability to provide excellent customer service to internal and external clients
- Demonstrated ability to multi-task while dealing with frequent distractions
- Demonstrated ability and/or experience working collaboratively with students and/or colleagues to foster a supportive and effective learning and work environment
- OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position
Preferred Qualifications
- Parking Services experience
- Experience maintaining, implementing, and updating web pages
- Knowledge of Revised Code of Washington (RCWs), Washington Administrative Code (WACs), and University policies, procedures, and practices
- Demonstrated participation in programs designed to promote student success
- Demonstrated commitment to improving access to higher education for students through various activities
Competencies
- Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.
- Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
- Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
- Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
- Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive.
Don't meet every single requirement? At CWU, we're committed to creating a welcoming and genuine workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we still encourage you to apply. This could be the opportunity you're looking for!
Pay, Benefits, & Work Schedule
Salary: This position is based on the range 41 of the Washington State Classification Listing, which has a minimum annual salary of $43,980 and maximum annual salary of $58,584. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.
Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)
Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.
Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave and Total Rewards Calculator.
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.
How To Apply
To apply for this position, you must complete the on-line application and attach:
- A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
- Resume including work history, education, training; and
- Contact information for three professional references.
Screening Begins: February 25, 2026
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.