Program Coordinator
University of Maryland, Facilities Management
College Park, MD
Education: Bachelor’s degree from an accredited college or university.
Experience: One (1) year of professional program, outreach, or event coordination experience.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
- The Customer Response Unit (CRC) maintains a 24 hour/7 day per week operation responsible for two critical campus functions: responding to alarms and coordinating work in emergency situations.
- Works within the FM Customer Response Center (CRC) Communications Unit: assisting with outages and related communications; interaction and formal communications with customers, data management of the incident tracking module of FMS (this module assists in managing emergencies on campus) and delivering exceptional customer service.
The Customer Response Center (CRC) in the Department of Facilities Management seeks a CRC Program Coordinator to supervise and coordinate the work of others to accomplish daily operations. This position is also responsible for assisting with outages and related communications; interaction and formal communications with customers and delivering exceptional customer service.
About the Company
University of Maryland, Facilities Management
Facilities Management (FM) supports the University of Maryland in its mission of achieving excellence as the State’s primary center of research and graduate education and the institution of choice for undergraduate students of exceptional ability and promise. We are responsible for the physical campus – its academic, research and administrative spaces, the infrastructure that supports the buildings, and the landscape that surrounds them. Our workforce of about 800 employees brings a rich diversity of backgrounds, talents and skills to the management of this complex environment. We serve the campus community twenty-four hours a day, seven days a week, 365 days per year.
Our Mission
We create and care for the physical environment that enables the University of Maryland students, faculty and staff to achieve excellence.
Our Vision
To be a collaborative, innovative and inclusive partner that delivers exceptional service to the UMD community.
Our Values
Service Excellence: We consistently deliver excellent client experiences.
Collaboration: We work together with open communication.
Inclusion: We seek and respect diverse backgrounds and perspectives.
Empowerment: We trust and rely on each other to take responsibility.
Continuous Improvement: We always strive for better.