Program Assistant-Temporary

Job Title: Program Assistant / Data Clerk-Hybrid Los Angeles, California

Position Summary

The Program Assistant / Data Clerk will provide essential administrative and data management support to the CCH team. This role ensures accurate referral processing, timely data entry, and effective communication with internal departments, payors, and Home Care Agencies. The Program Assistant / Data Clerk plays a key role in maintaining compliance, supporting service delivery, and strengthening the operational backbone of Partners in Care Foundation’s Private Duty program.

Minimum Qualifications

• Associate’s degree or equivalent experience in office administration and data management.
• Minimum of one year of experience in clerical, administrative, or data entry roles, preferably in healthcare or community-based settings.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database systems.
• Strong typing and data entry skills with high accuracy.
• Experience working with diverse populations; bilingual preferred.

Key Characteristics, Skills, and Competencies

• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks and meet deadlines under pressure.
• Dependable, adaptable, and collaborative team player.
• Strong written and verbal communication skills.
• Comfortable navigating online portals, spreadsheets, and secure file transfer platforms.
• Commitment to supporting the mission of improving the lives of individuals and families experiencing health-related social needs.

Responsibilities

1. Referral Processing Support
2. • Assist with receipt, review, and logging of member referrals from internal departments and Managed Care Plans.
   • Ensure timely and accurate data entry into Partners’ database systems and payor platforms.
3. Data Entry & Record Management
4. • Create and maintain referral accounts, input contact information, and update referral disposition records.
   • Track authorization dates, extensions, and modifications in coordination with the Community Supports Coordinator.
5. Communication & Outreach
6. • Provide clerical support for daily communication with Home Care Agencies regarding referral assignments and feedback.
   • Make outbound calls to members for outreach, document responses, and upload supporting materials into databases.

Partners in Care Foundation is an equal opportunity employer.  We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws.  All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.