Professional Services Operations Analyst

IDR is seeking a Professional Services Operations Analyst to join one of our top clients for an opportunity in Plano, TX. This role is integral to supporting the creation and management of Statements of Work (SOWs) within a professional services environment, focusing on coordinating with sales and solution teams to ensure accurate and compliant documentation.

Position Overview for the Professional Services Operations Analyst:

• Owns the SOW process from intake through final delivery and approval.
• Collaborates with Sales and Solution Architects to clarify customer requirements and scope.
• Manages multiple SOW requests simultaneously, tracking status through various tools and platforms.
• Creates customer-ready, legally compliant SOWs using approved templates and tailoring content as needed.
• Validates cost, pricing, and margin assumptions, adjusting structures based on governance rules and deal strategy.

Requirements for the Professional Services Operations Analyst:

• Strong written communication skills, with the ability to turn technical and financial input into clear, customer-friendly language.
• Solid working knowledge of Microsoft Word and Excel, including comfort reviewing formulas, calculations, and structured pricing tables.
• Ability to validate cost, pricing, and margin and understand how changes in scope or rates impact overall deal economics.
• Familiarity with IT services, technical concepts, or professional services delivery (formal experience not required).
• Experience handling multiple requests with a structured system for prioritization and organization.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com