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Professional, Product Success Analyst

MVP Healthcare

Schenectady, NY

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JOB DETAILS
SALARY
$56,200–$85,705 Per Year
SKILLS
Administrative Management, Analysis Skills, Business Processes, Comparative Analysis, Compensation and Benefits, Computer Science, Continuous Improvement, Data Analysis, Data Migration, Database Analysis, Diversity, Health Plan, Healthcare, Healthcare Administration, Hospital/Healthcare Construction, Identify Issues, Information Technology & Information Systems, Microsoft Office, Nonprofit, Operations Planning, Organizational Skills, Product Lifecycle Management, Product Planning, Product Strategy, Relational Databases (RDBMS), Requirements Management, SQL (Structured Query Language), Safety/Work Safety, Technical Support
LOCATION
Schenectady, NY
POSTED
Today
Join Us in Shaping the Future of Health CareAt MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference-every interaction, every day. We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. What's in it for you:
  • Growth opportunities to uplevel your career
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
  • Competitive compensation and comprehensive benefits focused on well-being
  • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
You'll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.Qualifications you'll bring:
  • Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field. Equivalent experience in a healthcare organization (5-10 years) is also accepted.
  • The availability to work full-time, hybrid
  • Proficiency in utilizing query tools to extract or investigate data from relational databases, with a strong focus on SQL and data analysis.
  • Experience with large-scale implementation and planning efforts or roadmap development.
  • Capability to manage multiple assignments with a high level of autonomy and independence. Data analysis experience, particularly with FACETS. Proficiency in the Microsoft Office Suite and relational databases. Strong analytical skills. Understanding of healthcare systems, including eligibility files, system error files, and system intake files.
  • Highly organized and adept at quickly diagnosing issues and potential failure points. Ability to analyze and compare data files/information between systems. Ability to capture, document, and present decisions, requirements, and work efforts.
  • Curiosity to foster innovation and pave the way for growth
  • Humility to play as a team
  • Commitment to being the difference for our customers in every interaction
Your key responsibilities:
  • Convert strategic product decisions and planning into operational and digital requirements and executable work packages. Lead requirements sessions with key business subject matter experts (SMEs).
  • Document process changes, gaps, and technical support required to implement our product strategy across MVP departments and teams.
  • Collaborate with other Product Success Analysts and the Director of Product Implementation & Operations to thoroughly plan product implementation across the organization.
  • Assist with the implementation and configuration of a product lifecycle management tool, including defining requirements, supporting data migration, and ensuring alignment with business processes.
  • Partner with technology teams to integrate lifecycle management capabilities into existing systems and workflows.
  • Support training and adoption efforts for lifecycle management processes and tools across business units. Utilize relational databases to assess customer or group impact for incidents.
  • Prepare detailed analyses and reports for internal stakeholders, focusing on product implementation and lifecycle management. Ensure transparent communication across departments by comprehending and addressing business requirements.
  • Represent the department on committees and project teams. Lead and manage table creation and updates related to product information. Perform other duties as assigned.
  • Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Where you'll be: Hybrid in Schenectady, NY or Rochester, NYPay TransparencyMVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.We do not request current or historical salary information from candidates. $56,200.00-$85,705.00MVP's Inclusion StatementAt MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com .

About the Company

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MVP Healthcare