Professional Customer Services Rep
Intellipro Group Inc.
East Elmhurst, NY
Duration: 3-month initial contract (with potential for extension)
- Are you ready to create an exceptional experience for travelers at New York City’s airports? The Airport Brand Ambassador role offers a hands-on opportunity to enhance customer experiences in a fast-paced, high-energy environment.
- This position is ideal for someone with a proactive, roll-up-your-sleeves mindset, strong interpersonal skills, and the ability to problem-solve in real time.
- The organization connects travelers with seamless, reliable ground transportation at airports worldwide.
- We are seeking an enthusiastic, professional, and tech-savvy individual who thrives in dynamic environments and enjoys interacting with people from all backgrounds.
What You’ll Do
- Lead the Curbside Experience: Proactively welcome riders at the airport and guide them through the mobile app to request rides.
- Operational Execution: Monitor and manage vehicle flow to ensure safe, efficient pickups and minimize curbside congestion.
- Real-Time Troubleshooting: Serve as the on-site resource for app-related questions, payment assistance, and rider/driver issue resolution.
- Stakeholder Liaison: Collaborate with airport operations and law enforcement to ensure full compliance with airport policies.
- Brand Representation: Maintain a professional presence, ensuring the brand is represented as reliable, premium, and customer-focused.
The Ideal Candidate
This role requires a strong blend of customer service excellence and operational discipline.
- Composed Under Pressure: Maintains professionalism in a fast-paced, high-stress outdoor environment.
- Independent & Accountable: Works effectively without direct supervision and takes ownership of assigned responsibilities.
- Tech-Savvy: Clearly explains mobile app features to users with patience and confidence.
- Situational Awareness: Adapts quickly to changing conditions and communicates effectively in real time.
Mandatory Requirements
- Experience: 1–2+ years in customer service, airport operations, event logistics, or traffic management.
- Physical Ability: Comfortable working outdoors in all weather conditions and lifting up to 40 lbs.
- Reliability: Must have dependable transportation to LGA and a strong record of punctuality.
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.