Production Support (IT security specialist II)

Introduction

The Production Support Specialist will play a critical role in supporting Finance Regulatory Reporting (FRR) and CRR Data Sourcing/Adoption by ensuring stability, resiliency, and scalability of production systems. This role combines traditional application support with modern SRE principles—automation, intelligent monitoring, AI-driven optimization, and continuous improvement.

Required Skills & Qualifications

• 4–10 years of production support experience in financial services, preferably in regulatory reporting
• Strong technical skills in Unix/Windows OS, SQL, Oracle, Informatica, and scripting languages (Shell, Python, Perl)
• Working knowledge of monitoring systems (Dynatrace, Splunk) and batch scheduling tools (Autosys/Quartz/Airflow)
• Expertise in incident, problem, change, and request management processes
• Experience supporting complex, real-time, and batch-oriented production environments
• Ability to work second shift and provide occasional off-hours/weekend support
• Experience with data analytics and reporting tools such as Excel, Tableau, or similar platforms
• Excellent written and verbal communication skills; ability to explain technical issues to non-technical partners
• Self-starter, innovative thinker, with ability to lead or guide team members

Preferred Skills & Qualifications

• Experience in financial services, particularly with regulatory reporting
• Familiarity with AI/ML-assisted tools to optimize production processes
• Experience with creating comprehensive documentation, runbooks, and knowledge-transfer materials

Day-to-Day Responsibilities

• Lead day-to-day production operations across platforms including MS SQL Server, Oracle, Informatica, and Unix-based systems
• Monitor and maintain the health, availability, and performance of production applications using tools such as Dynatrace and Splunk
• Monitor and manage batch scheduling and orchestration using Autosys, Quartz, or Airflow schedulers
• Own incidents: triage, root cause analysis, resolution, communication, and prevention of recurrence
• Support production Services functions, including: Incident/Problem Management, Change/Configuration Management, Release Deployment Readiness, Capacity Availability Management and Monitoring Service Analytics
• Proactively identify production risks and drive incident, problem, and change management processes end-to-end
• Ensure all production services meet SLA thresholds for uptime, performance, and incident response
• Identify vulnerabilities and continuous improvement opportunities; develop metrics and operational dashboards
• Act as the escalation point between business, development, and technology teams
• Communicate production risks, incidents, and service impacts clearly to stakeholders
• Work closely with business partners to ensure alignment on priorities, readiness, and reporting requirements

Company Benefits & Culture

• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Supportive team culture that values collaboration and innovation

For immediate consideration please click APPLY to begin the screening process with Alex.